Bruegger's Bagels

4.1
329 reviews

About

Bagel ShopBreakfast RestaurantCafeCoffee ShopSandwich RestaurantCaterer
Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Bruegger's Bagels
3177 Latta Rd, Rochester, NY
14612, United States

Hours

Reviews

4.1
329 reviews
5 stars
191
4 stars
71
3 stars
20
2 stars
11
1 star
36

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while some praise the friendliness and helpfulness, others report rudeness and poor service.

Order Accuracy

Numerous complaints about incorrect orders and issues with the ordering system, leading to customer frustration.

Food Quality

Inconsistent food quality reported, with some customers enjoying the bagels and others finding them hard or improperly cooked.

Cleanliness

Concerns raised about the cleanliness of the establishment, particularly the bathrooms and dining area.

Service Speed

Many customers noted slow service and long wait times, especially during busy hours.
  • SK
    Shannon kiley
    1 day ago
    5.0
    I’ve been a customer of this location my whole life and I still go almost every weekend for my usual. The staff is friendly, my order is consistently right, and Kelsey is always accommodating! I’ve gone to other locations in Rochester and nothing compares to the Latta one!
  • CM
    chris mcguinn
    1 day ago
    5.0
    Have never messed up a order and food comes out fairly fast. Would highly recommend
  • SL
    Sierra L
    2 days ago
    5.0
    The staff is great. They are attentive and professional. It’s a very welcoming environment and I always enjoy the visit and the delicious food.
  • SP
    Scott Parsons
    3 days ago
    5.0
    I get a bagel every morning and it is always perfectly done. The staff is always very friendly and welcomes everyone once they walk through the door, whether you're a regular like I am, or a first time customer.
  • JD
    Jeffrey Davis
    Nov 3, 2025
    1.0
    I would have given them a 4 if I was reviewing bread. What I got was not a bagel. That bread was never boiled. So the texture was all wrong. But the cream cheese was very good. And two of the girls behind the counter were busy talking about their personal lives, while the line of people got longer. Eventually another woman came out. She was clearly annoyed at the two girls not in a hurry to take care of the customers.

Frequently Asked Questions About Bruegger's Bagels

What type of bagels does Bruegger's Bagels in Rochester offer?

They offer authentic New York style bagels baked fresh every morning, along with signature made-in-Vermont cream cheese and a variety of sandwiches and sides.

What are the opening hours for Bruegger's Bagels at 3177 Latta Rd?

Bruegger's Bagels is open daily from 6:00 AM to 2:00 PM.