Arby's

4.1
796 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2600 Monroe Ave, Rochester, NY
14618, United States

Hours

Reviews

4.1
796 reviews
5 stars
394
4 stars
217
3 stars
104
2 stars
38
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; some report friendly and accommodating service, while others mention rudeness and unprofessional behavior.

Food Quality

Food quality is generally praised, with many customers enjoying the freshness and taste, though some report issues with specific items being cold or poorly prepared.

Cleanliness

The cleanliness of the restaurant is inconsistent; while some customers find it clean and well-kept, others report dirty tables and unsanitary conditions.

Wait Times

Long wait times are a common complaint, particularly in the drive-thru, with many customers noting delays in service.
  • MH
    Matt Henderson
    2 days ago
    1.0
    Ten minutes in drive-thru (4th car in line). Handed me a drink with soda on top which then spilled on me and inside my car. Got my order wrong. Went inside to get correct sandwich. Asked to repeat three times, “Turkey, lettuce, bread” before got the right thing. Got home and discovered they gave me the wrong roast beef sandwich. The M.O.D. was bad-mouthing other employees and complaining that he always gets blamed. With leadership like that, I understand the staff morale and mistakes on my order.
  • RD
    Roberta Dubois
    4 days ago
    5.0
    Awesome ❤️
  • ES
    Ed Starowicz
    Nov 26, 2025
    4.0
    Seemed to be confusion. Staff was either overworked or possibly training. I had mozzarella sticks & steak nuggets. Door dash seemed to get priority attention. Sticks were good. Steak were so-so. No flavor in nuggets but the BBQ sauce made it ok.
  • DO
    David KR Osborne
    Nov 24, 2025
    5.0
    The atmosphere was great for lunch with a variety of patrons. The woman at the service counter and the other staff were polite with a positive demeanor.
  • VE
    Vincent Eschenlauer
    Oct 27, 2025
    5.0
    Good was excellent and the service here was great as well. Staff was very friendly and accommodating. Plus they got my whole order right even though it was a little complicated. One of the better Arby's around.