Brand Certified
Arby's
3.6(1504 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
961 Ridge Rd W, Rochester, NY
14615, United States
Certified by Arby's • Feb 22, 2026
(585) 663-6125
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/ny/rochester/961-ridge-rd-w/store-813
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
3.6
1,504 reviews
5 stars
579
4 stars
364
3 stars
224
2 stars
116
1 star
221
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, even when few customers were present.
Food Quality
There were numerous complaints about food being served cold, improperly prepared, or not meeting expectations.
Customer Service
Many reviews highlighted poor customer service, including rude staff and incorrect orders, leading to customer dissatisfaction.
Cleanliness
Several customers noted that the restaurant was dirty and in need of maintenance, impacting their overall experience.
Order Accuracy
A significant number of reviews mentioned issues with order accuracy, including missing items and incorrect food preparation.
- WBWayne BansbachFeb 14, 20261.0I’m here at Arby’s on W. Ridge Rd. they discontinued the three pepper sauce. That’s the main reason I would come here. I just got a double roast beef sandwich and it tasted raw. The fries are cold. I asked them for hot fries, but they were cold so they had to remake them. This place has gone downhill every time they got something good they gotta get rid of it. Bring back the three pepper sauce or I won’t be back.
- MRMike RoofFeb 3, 20261.0Need to learn the definition of FAST FOOD, forced to go past the half hour, I have for lunch because they want to take twice as long, despite not being busy. Never coming back on a lunch break, ever again!
- DVDavid VilinskyFeb 3, 20265.0Good quality sandwiches, very good prices with many specials. Service a bit on the slow side appear to be understaffed.
- POPatrick ODonnellFeb 3, 20261.0Slowest Arbys ever. Took over 25 min to get my sandwich, people in the back taking their good Ole time getting peoples lunches made. Zero management skills, Zero work ethic, asked for a refund and was told the refund would take longer than getting my meal... CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE HERE.
- COCharlie OhlDec 31, 20251.0Yeah, their customer service is so bad today. You literally just sat in the drive-through for 30 minutes and then I realized Because when you get to the machine to order the guy put you on hold for 15 minutes, literally just drove off me in three other people. This Arby’s is the reason why there’s no other Arby’s really around Rochester no more.
Brand Certified Facts from Arby's
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Certified February 22, 2026Yext Knowledge Graph
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