Arby's

3.7
1384 reviews
Get DirectionsCallWebsite

Business Details

2911 W Henrietta Rd, Rochester, NY
14623, United States
(585) 424-4903
http://www.arbys.com/locations/us/ny/rochester/2911-w-henrietta-rd/store-816
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2911 W Henrietta Rd, Rochester, NY
14623, United States

Hours

Reviews

3.7
1,384 reviews
5 stars
547
4 stars
366
3 stars
213
2 stars
93
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are praised for friendliness, while others are reported as rude or unhelpful.

Food Consistency

Food quality is inconsistent, with reports of cold, overcooked, or missing items, leading to dissatisfaction.

Cleanliness Issues

Several reviews mention cleanliness problems, including dirty tables and sticky floors.

Long Wait Times

Customers frequently report long wait times both in-store and at the drive-thru, often exacerbated by understaffing.
  • NT
    Nick Trimper
    6 days ago
    2.0
    Arby's "we don't have the meats" Didn't know you guys started rationing the roast beef. (Classic size beef and cheddar)
  • SC
    Stephen Cymbal
    Dec 20, 2025
    1.0
    15 minutes just to order, then you get crap food
  • SR
    Stevie Raynes
    Dec 19, 2025
    2.0
    love arbys.. and he was very nice, and i know you get screwed by people im sure, but when im missing 2 sandwiches, and you ask for the bag back to "check" if im lying, please dont just bare hands look in the bag when i got chicken fingers and fries in there already... not a good look.
  • BP
    Bill Prince
    Dec 17, 2025
    3.0
    Always seem to be short staffed! Staff working are Awesome.
  • ES
    Erik Schwenzer
    Nov 26, 2025
    1.0
    Not too many of these around anymore. I can see why. I ordered 3 sandwiches. Drive a half hour home and had 2 in the bag. Its really not that hard. Just look at the receipt before you hand the food out. Tried calling then and it goes to a voicemail that hasn't been set up. Minimum wages goes up, quality of service goes down. For $35, i could have gone to a local diner and got all my dinner. Be ashamed Arby's
Read more reviews on Google