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Brand Certified

Chipotle Mexican Grill

3.7
(1334 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
640 Jefferson Rd, Rochester, NY
14623, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.7
1,334 reviews
5 stars
573
4 stars
305
3 stars
141
2 stars
82
1 star
233
  • NW
    Noah Winslow
    2 days ago
    1.0
    I hadn’t been to this location in about a year and was surprised to see how much it declined. Tonight, two hours away from close they were out of more than half of the items. Worst Chipotle experience ever! Avoid this location.
  • SS
    Sy'Asia Smith
    3 days ago
    1.0
    Literally my last time visiting this location. First off their always out of ingredients, secondly their staff always has this dark hateful energy, just because you don’t like your job don’t take it out on the customers. My second encounter with this African American, brown skin girl, petite, young with glasses and box braids. I asked for a quesadilla she assumes no protein then gets agitated cause I asked for chicken rolling her eyes and speaking to me passive aggressively. I asked for sour cream & I swear sister girl tried to sabotage my order giving me cilantro lime sauce I had to go back in. I feel like it was intentional cause I remember her having the same attitude and messing up my order a few weeks prior. Maybe if she looses the attitude she’ll be able to listen and do a better job. Sad part is she isn’t the only one there with an attitude, however she is the only one to consistently be careless and get my order wrong.
  • KK
    kamikaze
    Apr 3, 2026
    2.0
    I was surprised at how dirty this Chipotle was. Garbage containers overflowing, tables dirty. We had to ask employees to clean the tables and empty the garbage, and we were there at a fairly quiet time. There was even a long hair in my food! I won't go back there again.
  • SV
    Stacy Verbad
    Mar 28, 2026
    1.0
    Absolutely disgusting floors, walls, tables, chairs, ....everything. Disgusting. The health department needs to do an inspection here because I know that the food is not up to standard. Unbelievable. This is honestly a Chipotle lack of standard for all of their stores. Every Chipotle that I visit is disgusting like this. Do better. I would never eat here. There is no way to buy a drink only without having to wait in line, the specialty drinks are always empty or near empty....Cashiers like to ignore people while they pretend to be busy. All while the place is an absolute dumpster.
  • AB
    aubry b
    Mar 23, 2026
    1.0
    This is by far and consistently the worst chipotle. They are frequently out of main menu items (fajita veggies, advertised sauces) and the food is never hot and in small portions. And they do not pay attention to allergens with how mixed up the topping bar is. Cheese all mixed into the guac and other non dairy items. And when asked to remake they continue to use the cross contaminated food.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Henrietta specialize in?

Chipotle Henrietta offers fast-casual Mexican cuisine with a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill at 640 Jefferson Rd?

Chipotle Henrietta is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified April 05, 2026Yext Knowledge Graph
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