Dunkin'

3.5
367 reviews
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Business Details

8611 Lefferts Blvd, Richmond Hill, NY
11418, United States
(347) 392-4103
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Richmond Hill, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8611 Lefferts Blvd, Richmond Hill, NY
11418, United States

Hours

Reviews

3.5
367 reviews
5 stars
147
4 stars
70
3 stars
44
2 stars
16
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including slow response times, rude staff, and frequent order mistakes.

Hygiene Concerns

Customers expressed significant concerns about cleanliness and hygiene, noting unsanitary conditions in food preparation areas and a lack of proper health protocols.

Product Quality

Many customers reported receiving stale or poorly prepared food and drinks, leading to dissatisfaction with the overall quality of offerings.

Staff Professionalism

Reviews indicated a lack of professionalism among staff, with complaints about unprofessional behavior, poor communication, and a general disregard for customer service.
  • SN
    Syed Nashim
    Jan 12, 2026
    1.0
    This Dunkin donut, Service really really bad, manager is behaving really bad ,
  • NB
    Noreen Butt
    Jan 11, 2026
    1.0
    My son bought donuts from there. When I taste it with him the donuts were not fresh at all.
  • MK
    Mohamed Khan
    Dec 5, 2025
    1.0
    Very slow, 20 mins for 1 hot coffee
  • LM
    Lee MG
    Nov 25, 2025
    3.0
    Service is slow. They are too busy talking among themselves rather than taking and preparing customers' orders.
  • SS
    Shanan Shenéqua
    Nov 21, 2025
    1.0
    My drink was good, but I noticed several employees gathered near the food prep area talking over the food with no masks. A customer who seemed to know them was also leaning over the counter, eating and talking directly above the food being prepared. It felt very unsanitary and unprofessional, and I ended up throwing out my sandwich.
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