Buns Burgers

4.6
542 reviews

About

Burger Joint

Location

Buns Burgers
20 Garden St, Rhinebeck, NY
12572, United States

Hours

Reviews

4.6
542 reviews
5 stars
421
4 stars
78
3 stars
14
2 stars
16
1 star
13

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the burgers and fries for their taste and quality, with many highlighting the freshness and seasoning.

Service Issues

Several reviews mentioned inconsistent service, with some customers experiencing rudeness or mistakes in their orders.

Ordering Experience

The transition to online ordering and the removal of phone orders frustrated some long-time customers, impacting their overall satisfaction.

Pricing Concerns

Many customers noted that the prices are on the higher side, leading some to reconsider their frequency of visits.

Atmosphere

The restaurant is described as friendly and inviting, though some customers mentioned cleanliness issues and limited seating.
  • HD
    Harrison Dickens
    Nov 16, 2025
    5.0
    Awesome food great lil burger shop
  • JB
    Jamie Benoît
    Nov 6, 2025
    1.0
    Food is good. New employees suck. Bald guy in particular, horrible rudeness and demeanor. Please reconsider him, always rude
  • DW
    David Waltzer
    Nov 4, 2025
    2.0
    I have been a big fan for years. I normally would not write a negative review about a local business. But it doesn't feel like a local business anymore. It feels like an attempt to become corporate. And I respect that. But we order from there about half as much as we used to. We used to be able to just call in an order and get a sweet local human being who would take our order. Now they don't take orders by phone. And the online system basically requires you to sign up. I opted out of marketing emails but got two emails asking for feedback on the same day as I signed up. And the feedback link doesn't even work so it's just frustration. They also screwed up the order by putting buns sauce, which is delicious but a little spicy, on the kids burgers. So nobody could eat them. They credited me for them but this is not about money. So now I am leaving the review here. Sorry, but buns has gone from being our go-to place to being our last resort. If you want to eat in, and do all your ordering on a touch screen, I highly recommend it. The food is delicious and fresh.
  • MC
    Meghan Craft
    Nov 3, 2025
    5.0
    Online ordering experience was easy, and I placed a LARGE order - food was ready on time and everything was delicious
  • JA
    Jimmy Alger
    Nov 1, 2025
    5.0
    Excellent hole-in-the-wall kind of burger and fries. I also enjoyed the local soda they had on tap.

Frequently Asked Questions About Buns Burgers

What are the regular business hours for Buns Burgers?

Buns Burgers is open Monday through Saturday from 11:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.

Does Buns Burgers offer delivery and pickup services?

Yes, Buns Burgers offers both in-store pickup and delivery services.