Wendy's

4.1
1399 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
714 Upper Glen Street, Queensbury, NY
12804, United States

Hours

Reviews

4.1
1,399 reviews
5 stars
694
4 stars
371
3 stars
216
2 stars
56
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and dismissive.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Food Quality

Feedback on food quality was mixed; while some enjoyed the food, others received cold or stale items.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including bathrooms and dining areas.

Speed of Service

Customers frequently noted slow service, particularly during busy hours, leading to long wait times.
  • TF
    Tom Fitzpatrick
    Nov 16, 2025
    3.0
    Burgers were overcooked and burnt on the edges. Fries were lukewarm.
  • MA
    Macy Alexandra
    Oct 18, 2025
    1.0
    The customer service is TERRIBLE!!! My boyfriend and I ordered a sandwich with customizations and they completely just ignored his request. When he took the sandwich back they just scraped the toppings off and argued with him about how he ordered it. I ordered a baked potato and the didn’t give me any butter! I don’t know this Kathy but she made a HUGE stink fit about it. We will never come here again!
  • ES
    Ethan Stark
    Sep 27, 2025
    1.0
    Food is fine, but over the past 2 months all 3 of my orders were wrong. Every time I got a 10 piece, there was 8 then 9 the. 9 again….as well as my Dr Pepper was a Coke. Ordered a cookie as well and didn’t receive it as well. I ask for my meals to be small and the guy taking my order upsells and puts medium down. Called and spoke to the “manager”, she basically dismissed everything like no big deal and didn’t even take accountability for the actions of the staff. Got told “we aren’t going to sit here and count every item.” Last I checked you are a service where I am suppose to get 10 in my 10 piece. It is 100% the guys fault taking the order as well as the staff for not ensuring everyone is getting what they ordered out the window. I know that this is happening to 50-100 people a day here, DONT GO HERE. Not to degrade anyone but I see why these people can’t even get a fast food job right…keep putting the fries is the bag buddy.
  • CC
    craftyscout22
    Sep 24, 2025
    5.0
    Should i be worried about your sign?
  • BS
    Brad LaCross (LEGENDARY Auto Salon)
    Aug 25, 2025
    2.0
    Baconator didn’t have appropriate amount of bacon. Barely any fries. All food cold and stale.

Frequently Asked Questions About Wendy's

Is Glen Falls Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.