Dunkin'

3.7
464 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Queensbury, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
22 Main St, Queensbury, NY
12804, United States

Hours

Reviews

3.7
464 reviews
5 stars
207
4 stars
95
3 stars
57
2 stars
26
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Staffing Problems

The location is frequently described as understaffed, leading to slow service and operational inefficiencies.

Inconsistent Quality

Customers experienced inconsistent food and drink quality, with complaints about stale items and incorrect orders.

Positive Staff Interactions

Some reviews highlighted friendly and helpful staff members, indicating that service can be good when the right team is present.

Cleanliness and Atmosphere

While some customers noted cleanliness, others reported a dirty environment, suggesting variability in maintenance.
  • WF
    William Frankson
    4 days ago
    1.0
    Ordered ahead for pick up, sat in the drive thru for 20 minutes, and then they just closed the store and no one will answer the phone
  • JB
    Jeremy Bickford
    4 days ago
    1.0
    22 minutes no service while a guy was mopping the floor stuck in line waiting for nothing
  • AM
    Addalyse Mckenney
    Nov 14, 2025
    1.0
    Ive never had any issues at this location, usually everyone is nice and service is quick but today I went in with my boyfriend and when he tried to order a medium midnight hot coffee the woman told us "we don't have it, its expired" so my boyfriends said "you don't have any at all?" To which she replied "no we dont". So we assumed that meant they didn't have any midnight coffee at all. I was confused so I googled what she meant by "expired" and that just means youre supposed to brew a new pot so I said "did you just not want to brew a new one" and she said " well we can but we don't do midnight coffee often so.." and she walked away. I don't like to complain aboutngood service workers but why act like you don't have the coffee at all when you could have simply brewed a new pot. We went to the location in Hudson Falls on Broadway and they made a new pot with no problem at all.
  • DL
    Deborah L
    Nov 10, 2025
    5.0
    Very nice people
  • OD
    Order of Dismas
    Oct 16, 2025
    1.0
    ​I strongly recommend avoiding the drive-thru at this location. While placing an order, my friend—who is 83 years old—was subjected to shocking and unprovoked verbal abuse from a staff member. ​The employee became extremely hostile and actually called my elderly friend a "douchebag" for no apparent reason. I witnessed the entire exchange. ​The complete disrespect shown to an elderly customer is appalling and makes this one of the worst Dunkin' Donuts experiences I have ever had. The employee's behavior was unprofessional, offensive, and completely unacceptable. Corporate needs to address this immediately. This happened 10/16/25 around or about Time: Approx. 3:45 P.M.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 22 Main St, Queensbury, NY?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery or curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for your convenience.