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Dunkin'

3.7
(472 reviews)

Business Details

22 Main St, Queensbury, NY
12804, United States
(518) 743-9544
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Queensbury, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
22 Main St, Queensbury, NY
12804, United States

Hours

Reviews

3.7
472 reviews
5 stars
212
4 stars
96
3 stars
57
2 stars
28
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Staffing Issues

Many reviews highlighted chronic understaffing, leading to slow service and overwhelmed employees.

Inconsistency

The quality of food and drinks varied significantly, with many customers experiencing incorrect or poorly made items.

Positive Experiences

Despite the negatives, some customers praised specific staff members for their friendliness and excellent service.
  • MM
    M
    Jan 13, 2026
    5.0
    Our family loves this location, specifically the morning crew! We come to this location M-W and see Marissa, she is always bubbly and cheerful! She takes care of the regulars and its very much appreciated when you get over the top customer service. Keep doing what you do morning crew !! ❤️Odin💚
  • KF
    Kristi Fleeman
    Jan 11, 2026
    4.0
    I go every morning for work. It's our must do everyday
  • CN
    Corena Nelson
    Dec 3, 2025
    2.0
    This is the most inconsistent Dunkin I've ever been to. I order the same drink every time & its always different. Food portions don't match other Dunkin restaurants in the area. I've seen employees face time their friends while behind the counter, customers with their gaming consol and monitor set up like they just moved in... it's just a mess.
  • GC
    Gavin Cruz
    Nov 29, 2025
    2.0
    The staff here are very friendly and pleasant, however, I have a wrong, missing, or completely incorrectly made item almost every time I go here. I understand they often experience staffing issues, and the employees are trying their hardest and fastest. The service speed is never an issue. But when my order is wrong nearly every single time I go there, why would I keep going? There needs to be a serious intervention by corporate to help with employee training and overall improve the performance there, including hiring more staff. I regularly have to wait 20 minutes in the drive through, not get my order correct, and have to walk inside to wait on a 10 minute line at order pickup to fix my order.
  • WF
    William Frankson
    Nov 20, 2025
    1.0
    Ordered ahead for pick up, sat in the drive thru for 20 minutes, and then they just closed the store and no one will answer the phone

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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