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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(229 reviews)

Business Details

(718) 217-0688
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Queens Village, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
21816 Jamaica Ave, Queens Village, NY
11428, United States

Hours

Reviews

3.4
229 reviews
5 stars
84
4 stars
47
3 stars
31
2 stars
19
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, argumentative, and unhelpful when addressing order issues.

Food Quality

Many customers reported stale and poorly prepared food items, particularly donuts, which were often described as hard or old.

Service Speed

Customers frequently mentioned slow service, with long wait times and incorrect orders being common complaints.

Cleanliness

Several reviews pointed out cleanliness issues within the store, including dirty conditions and concerns about food safety.
  • ML
    Mariano Lloret
    Feb 25, 2026
    1.0
    I went there to get a coffee and donuts in the afternoon and as I was standing there to order and the worker ignored me for more than 5 minutes.
  • RP
    Rosey Persaud
    Feb 12, 2026
    2.0
    The service sucks, the people who works there doesn't know to make the drinks properly. Yesterday, I ordered a frozen coffee and it was bitter as hell. When I point it out, she was quick to argue that I was wrong didn't tell her how sweet I wanted it. I told her I am not going to drink this as its nothing compared to the frozen coffee I had at other Dunkins. She eventually started to remake my drink with attitude that she have been making this for a long time and that she was right. She receded to the back and muttered anguishly with a co-worker in their language. Upon remaking my drink, she popped 5-6 sweeten in to cup. Slamming here and there and muttering in her language. Finally, she gave me my drink with a stern look. Upon tasting it. I was deeply shocked how sweet she make my frozen coffee. I didn't want to continue this, so I walked out. Very disappointed !!! Never going there again!
  • SF
    Samantha Fowler
    Jan 25, 2026
    1.0
    Worst place ever! I placed an order and it was missing items. Instead of taking accountability, they proceeded to argue with me, calling me a scammer as I was showing them the receipt with the missing items. DO NOT recommend. Very rude service and no accountability.
  • AP
    Ayanna P
    Dec 5, 2025
    1.0
    Seriously, the worst coffee I have ever had from Dunkin. The coffee tasted like flavored hot water.
  • AS
    Ashik Sikder
    Nov 2, 2025
    2.0
    I Ordered 9 PS Queso Loaded Hash brown When I pick up the food to bring at Home, Both Order was Plain Has Brown, Nothing on it.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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