Dunkin'

3.5
224 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Queens Village, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
21816 Jamaica Ave, Queens Village, NY
11428, United States

Hours

Reviews

3.5
224 reviews
5 stars
84
4 stars
47
3 stars
31
2 stars
18
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with stale or poorly prepared food items, particularly donuts.

Cleanliness

Several customers noted cleanliness issues within the store, including dirty floors and unsanitary conditions.

Staff Attitude

There were numerous complaints about staff attitudes, with many customers feeling ignored or disrespected.

Positive Aspects

Despite the negative feedback, some customers appreciated the fast service and friendly staff during their visits.
  • AS
    Ashik Sikder
    Nov 2, 2025
    2.0
    I Ordered 9 PS Queso Loaded Hash brown When I pick up the food to bring at Home, Both Order was Plain Has Brown, Nothing on it.
  • MA
    Mia Adams
    Jun 6, 2025
    2.0
    Disappointing Experience — Won’t Be Returning I strongly advise against ordering drinks at this location. Every time, it takes at least 15 minutes to get your order — and it’s almost always wrong. I asked for a mocha Frappuccino with oat milk and ended up with a watery latte. When I pointed it out, the staff seemed more interested in arguing than correcting the mistake. To be fair, the food is hot and comes out quickly, but the service and attitude just aren’t worth it. If I’m paying for something, it should be made right without the back-and-forth. This was my final visit to this location.
  • JS
    J Santiago
    Jan 7, 2019
    5.0
    $2 Latte is a real deal
  • MR
    Myla Rodriguez
    Feb 28, 2017
    1.0
    Service is selective here. A line of three people, two woman and a male in the back and the woman behind the counter skipped me and the elder lady to ask the man in the back what he would like. Not only are they selective with service they are also selective with restrooms. When i walked in a man thanked the woman for the restroom but when i asked she stated "we do not have a public restroom" I think the woman in here should focus on the business and stop thinking with there pants. Never going again.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Queens Village, NY?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location in Queens Village offer delivery?

Yes, delivery is available from 5:30 AM to 7:30 PM every day.