McDonald's

3.5
1010 reviews
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Business Details

3789 NY-13, Pulaski, NY
13142, United States
(315) 298-5565
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3789 NY-13, Pulaski, NY
13142, United States

Hours

Reviews

3.5
1,010 reviews
5 stars
332
4 stars
257
3 stars
196
2 stars
81
1 star
144

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Numerous complaints were made about food being cold, old, or poorly prepared, with specific mentions of hard fries and burnt burgers.

Staff Attitude

Several customers noted unprofessional behavior from staff, including rudeness and lack of attentiveness.

Cleanliness

The restaurant was often described as dirty, with reports of overflowing garbage and unsanitary conditions.
  • CN
    Chris N
    Nov 15, 2025
    2.0
    I am hesitant to leave negative reviews unless truly warranted. I have been to this McDonald’s three times in the past six months and have experienced similar outcomes - consistently long wait times and mediocre service. The last two times I have walked out after waiting 10+ minutes without having a chance to order. The drive thru is continuously backed up. There doesn’t appear to be a shortage of employees. The time of day doesn’t seem to be a factor. I hope they can figure out how to manage the customer flow and employee workflow better.
  • DH
    Darryl Hull
    Nov 7, 2025
    1.0
    This place can’t cook a quarter pounder or fries they ALWAYS burn it I have ordered from there several times and every single time my burger is burned my fries are dark and look nasty!
  • DB
    donna el bayadi
    Oct 17, 2025
    4.0
    Orders not always correct, check your order b4 driving away
  • AM
    Austin J Malone
    Oct 4, 2025
    1.0
    I’ve never waited in a drive-through for 25 minutes for a cold sandwich. Are your workers OK???
  • SS
    Sarah
    Sep 30, 2025
    1.0
    Everytime I go through the drive thru line, it takes 20 minutes minimum to get to the window. Only to be told "we're waiting on your fries, please pull over to the parking space." The last time I went, I had to wait 34 minutes. I don't have that kind of time to waste as I order a meal for a 2.5 hour drive home. What baffles me is that I'll order it ahead of time thinking it'll be ready by the time I arrive. It's not... What's going on inside this restaurant.... I gotta start going to BK down the street or something else.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Pulaski, NY?

McDonald's in Pulaski, NY is open daily from 6:00 AM to 11:00 PM.

When is the delivery service available at this McDonald's location?

Delivery is available every day from 6:00 AM to 10:30 PM.