Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
888 reviews
5 stars
340
4 stars
202
3 stars
158
2 stars
69
1 star
119
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru and curbside areas.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and restrooms, with some customers noting that tables were dirty and the overall cleanliness was lacking.
Order Accuracy
There were numerous complaints about incorrect orders, including missing items and wrong modifications, indicating a consistent issue with order accuracy.
Food Quality
While some customers enjoyed their meals, there were complaints about cold fries, burnt food, and overall food quality not meeting expectations.
- CCCleon CamidgeDec 4, 20251.0This is apparently a big Mac. Looks more like a mcdouble with Mac sauce
- DBDerek BNov 10, 20252.0I always order my burger without cheese and they're constantly putting cheese on it. The order was entered correctly but the people in the back don't seem to pay attention to what's on the order.
- RKRebecca KirtleyNov 6, 20251.0Would be zero stars if I could this is the worst McDonald's I have been in. It was only 3 people in the dinning room but every table was dirty the floor was filthy looks soda area was a mess bathrooms were disgusting looks like the place hadn't been cleaned in a week. It took roughly 15 mins to get our food which the begal was burnt. Then you got the manager setting at a table instead of cleaning the place up. You can tell nobody there cares about their job.
- RJRyan JohnsonNov 1, 20252.0Speed of service is a major issue at this location. It can be summed up best by another customer waiting for a take out order: "We have a 30min lunch break, we can't wait 10min for fast food." My order (QPC, fries and a soda) ordered in the app, for table service, took 14min. And when it was ready, they didn't bring it to my table (table # entered with the order), they just yelled my name and left it on the counter. Another customer using curbside service sat parked for so long they eventually came into the store to get their order. They had been waiting at least five min in their car and it still wasn't even ready when they came in. I don't understand how a McDonald's can be this slow. Staff don't even have to take orders any more, which should be the most time consuming part. The customers do all that work for you. It is literally now just making food and bagging it.
- ZPZachary PhippsOct 24, 20252.0Normally very good service. Not sure what happened recently but wait times have been climbing. Short staffed. needed to change an order from drive through to in store and it "went through but isnt showing up". 45 min wait time for a medium meal combo.
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Potsdam, NY?
McDonald's in Potsdam, NY is open daily from 5:00 AM to 2:00 AM, with extended drive-thru hours on Fridays until 4:00 AM and all day Saturday (midnight to 11:59 PM).
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 11:00 PM. You can order online at https://mcdonalds.order.online/business/-5579.
Can I order McDonald's food through a mobile app?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Is curbside pickup available at this McDonald's?
Yes, curbside pickup is offered as a service at this location.
What payment options does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does the Potsdam McDonald's have a drive-thru?
Yes, this McDonald's location features a drive-thru service for convenient food pickup.
Are there hotels near this McDonald's for travelers to stay?
Yes, nearby hotels include PMC Hotel, Hampton by Hilton, and Hampton Inn Potsdam, all within easy reach for visitors.
What other fast food restaurants are close to McDonald's in Potsdam?
Nearby fast food options include Arby's, Burger King, Taco Bell, and Subway, offering a variety of choices for customers.
Is there a pharmacy or convenience store near the McDonald's?
Yes, Walgreens is located nearby, providing pharmacy and convenience store services.
Where can I find automotive services near the McDonald's location?
Nearby automotive service options include Monro Auto Service and Tire Centers, Ernie's Self Serve Car Wash, and Barstow Motors car dealership.