McDonald's

3.7
886 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
171 Market St, Potsdam, NY
13676, United States

Hours

Reviews

3.7
886 reviews
5 stars
340
4 stars
202
3 stars
157
2 stars
69
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, indicating a decline in service quality.

Food Quality

Mixed reviews on food quality, with complaints about cold fries, incorrect orders, and overall dissatisfaction with meal preparation.

Cleanliness

Some customers noted cleanliness issues in the dining area and restrooms, while others praised the cleanliness of the restaurant.

Staff Performance

While some staff members received positive mentions for their friendliness and efficiency, others were criticized for poor customer service and attitude.

Order Accuracy

Many customers expressed frustration over incorrect orders and missing items, highlighting a consistent problem with order accuracy.
  • DB
    Derek B
    Nov 10, 2025
    2.0
    I always order my burger without cheese and they're constantly putting cheese on it. The order was entered correctly but the people in the back don't seem to pay attention to what's on the order.
  • RK
    Rebecca Kirtley
    Nov 6, 2025
    1.0
    Would be zero stars if I could this is the worst McDonald's I have been in. It was only 3 people in the dinning room but every table was dirty the floor was filthy looks soda area was a mess bathrooms were disgusting looks like the place hadn't been cleaned in a week. It took roughly 15 mins to get our food which the begal was burnt. Then you got the manager setting at a table instead of cleaning the place up. You can tell nobody there cares about their job.
  • RJ
    Ryan Johnson
    Nov 1, 2025
    2.0
    Speed of service is a major issue at this location. It can be summed up best by another customer waiting for a take out order: "We have a 30min lunch break, we can't wait 10min for fast food." My order (QPC, fries and a soda) ordered in the app, for table service, took 14min. And when it was ready, they didn't bring it to my table (table # entered with the order), they just yelled my name and left it on the counter. Another customer using curbside service sat parked for so long they eventually came into the store to get their order. They had been waiting at least five min in their car and it still wasn't even ready when they came in. I don't understand how a McDonald's can be this slow. Staff don't even have to take orders any more, which should be the most time consuming part. The customers do all that work for you. It is literally now just making food and bagging it.
  • ZP
    Zachary Phipps
    Oct 24, 2025
    2.0
    Normally very good service. Not sure what happened recently but wait times have been climbing. Short staffed. needed to change an order from drive through to in store and it "went through but isnt showing up". 45 min wait time for a medium meal combo.
  • RS
    Rebecca Sterling
    Sep 9, 2025
    1.0
    So annoying. Ordered a quarter pounder meal with no cheese on the burger and an extra quarter pounder, no meal. The person read it back to me and then proceeded to give me the meal burger with cheese on it and the separate one with only cheese and nothing else. $17 for garbage. I should know better by now. On top of that, the fries were old and the burger with only cheese was a salt bomb. It could not be eaten.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Potsdam, NY?

McDonald's in Potsdam, NY is open daily from 5:00 AM to 2:00 AM, with extended drive-thru hours on Fridays until 4:00 AM and all day Saturday (midnight to 11:59 PM).

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:00 PM. You can order online at https://mcdonalds.order.online/business/-5579.