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Arby's

4.0
(769 reviews)
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Business Details

172 Market St, Potsdam, NY
13676, United States
(315) 265-1240
http://www.arbys.com/locations/us/ny/potsdam/172-market-st/store-5367
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
172 Market St, Potsdam, NY
13676, United States

Hours

Reviews

4.0
769 reviews
5 stars
366
4 stars
210
3 stars
100
2 stars
32
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were several complaints about cold fries, incorrect orders, and inconsistent quality.

Service Issues

Customers reported mixed experiences with service, ranging from friendly and accommodating staff to rude interactions and order mistakes.

Cleanliness

The restaurant's cleanliness was noted as an issue, with several reviews mentioning dirty tables and unsanitary conditions.

Order Accuracy

Multiple reviews highlighted problems with order accuracy, including missing items and incorrect food.

Speed of Service

Some customers praised the quick service, while others experienced long wait times, particularly in the drive-thru.
  • MA
    Mike Auger
    Feb 7, 2026
    5.0
    This place is fantastic food is always great. Clean restaurant & friendly staff
  • JJ
    Joe Alcock Jr
    Feb 7, 2026
    5.0
    Not fresh Arby's Fries
  • RB
    Roger Bevins
    Jan 27, 2026
    5.0
    Great quick food....stop for lunch or dinner
  • KS
    Keith Shirley
    Dec 31, 2025
    3.0
    Went there tonight ( new years eve after fireworks) nice polite kid working, ordered bunch of food. Most of it was ok but got 1/2 mile down road to find out the fries were ice cold like leftover old ones. Went back and they remade them and handed me the bag. Drove away to find the containers about half full, lol definitely wont be returning to this location. I guess they get the help they pay for 😆
  • BS
    Brian Shannon
    Dec 15, 2025
    4.0
    The Smoked brisket sandwich is always good
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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