Dunkin'

3.8
876 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Port Jervis, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
291 E Main St, Port Jervis, NY
12771, United States

Hours

Reviews

3.8
876 reviews
5 stars
406
4 stars
195
3 stars
120
2 stars
47
1 star
108

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

While many customers praised the staff for being friendly and helpful, there were several reports of rude and unprofessional behavior from some employees.

Service Speed

Customers experienced inconsistent service speed, with some reporting quick service while others faced long wait times and slow responses.

Cleanliness

The establishment is generally noted for being clean, although some reviews mentioned issues with the bathrooms and overall cleanliness at times.

Order Accuracy

Most customers reported that their orders were accurate, but there were notable complaints about incorrect orders and poor handling of customer issues.

Parking and Accessibility

The parking lot and drive-thru setup received negative feedback for being congested and difficult to navigate.
  • GF
    gerard fusco
    6 days ago
    3.0
    2 cars ahead of me and still waited 17 minutes in line..don't be in a hurry 🙄
  • LC
    Lynda Cronk
    Nov 5, 2025
    1.0
    Would give zero stars if possible they messed up my order 3 times and were rude about it each time
  • JC
    Jordan Conklin
    Oct 23, 2025
    5.0
    So glad to have this Dunkin in town. Recently ordered a large iced coffee with espresso and it was right on point. The girls in there are so friendly.
  • KJ
    Kornelia Jakubowska
    Oct 11, 2025
    5.0
    Staff are always really kind. Even when backed up with mobile orders. Keep a clean store. Appreciate having this location for my commute. The staff offer their best and the coffee and food is always in great presentation.
  • JC
    Jules Cable
    Oct 10, 2025
    1.0
    Bad service on 10/10/25 between 10:57am-11:15 am my husband , my friend and I came here this morning and ordered me and my hubby our normal drinks.. Then my friend orders hers and she also bought a cup too . She had got her order and had sat down her brand new cup by the napkins and straws… She had realized that she had forgot it there and it was sat back down in the same spot she had picked it up from… We went back there and talked to a employee and had explained the whole thing because it was the same employee that rung us up this morning. She says she don’t remember but she remembers us! So we had asked if we can speak to a manger or a supervisor doesn’t matter someone though … The employee walks towards the back then comes back to us and says that she doesn’t know…. So again we asked again for her and asked how come she can’t come to us so we can talk to to them ? My friend paid $14.99 For the cup!! This manger told us she will go look at the camera and wanted a rewind of what happened and what time that was when we were here? We told her and the manger just left us hanging!! There was also another customer trying to explain to them that theirs like a peep hole in the bathroom and they covered it up by a sticker.. a manger or a supervisor not sure which one comes out to talk to this lady and then talks rude to the customer, then the lady kept asking for the mangers name and everyone said no and that they couldn’t or wasn’t allowed too… Then the same manger lady comes out and starts talking very very nasty and very rude to the customer!! And all while this is going on we’re still their waiting for the supervisor or manger to come back out to talk us what happened because they went back into the cameras…. We asked an employee if the manger is coming back out to discuss to us about our friends cup and the employee told they wasn’t aloud to get her and pretty wasn’t going to get her for us…. I don’t know what kind of business they run here but I’m very disappointed in them and how they were aloud to speak to customers and how they left and not come back out for us… I go to this Dunkin every morning and I just can’t believe how nasty this lady was to the customer … The worker even told this customer that she was the problem!! Very very unprofessional all of them !!

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Port Jervis, NY?

Dunkin' is open daily from 4:30 AM to 11:00 PM.

Does Dunkin' in Port Jervis offer delivery and curbside pickup services?

Yes, Dunkin' offers delivery and curbside pickup services.