Chipotle Mexican Grill

Reviews

• CA

  chris amas

  5 days ago
  4.0
  Edit: The people at the place where helpful with my concerns. My complaints have more to do with and customer service system as a whole, but people went above beyond address my concerns. I order from here every now and then and for the most part I'm happy with what they provide. I usually get the burrito bowl with extra beans and veggies, It's filling. My last order was ice cold even though I opened it within 15 minutes of taking it home, typically not an issue. The other issue is that I was given extra rice in lieu of the extra beans and veggies I specifically requested. I don't like the service because it's very hard to get a hold of someone and it is a fight with AI chat services to get compensated properly. this company is not good as far as customer service goes. I had no way of speaking to someone when I dialed the store's number. generally I would say I recommend the place, but be prepared to deal with pretty bad customer service if there are any issues.
• GA

  Greg Ahern

  Nov 14, 2025
  4.0
  It's chipotle. Topping are awesome. One star off because the meat is always overcooked but that's probably a health dept thing or so they don't get sued for undercooked meat. I make these at home when I'm not a lazy, fat pig which is never.
• CB

  Cavene Bonnick

  Nov 13, 2025
  1.0
  Whoever owns this spot really needs to focus on customer service training. I used to visit this location a lot because I work in the area however, after one too many negative interactions I decided to give it a break. Now, imagine my surprise walking into this place at 8:02 on a Thursday night, seeing 5/6 team members hanging out in an empty restaurant just talking having a good ole hangout session. 2 of them behind the serving counter looks me up and down, no acknowledgment btw. The others seemed to be on break (I hope). A few moments goes by, I’m patiently waiting for someone to acknowledge me, say hello, mam I’ll be right with you, just finishing up, something anything, not a word!! After 2 minutes of standing there feeling like I was interrupting a hangout session, I politely walked right back out. This place is never even all that clean either. A little customer service would go a long way. Jesus Christ.
• MM

  Mikayla

  Oct 28, 2025
  2.0
  Need to be cleaner on the assembly line. They often cross contaminate items because they are rushing. I am a vegetarian and had a piece of steak in my black beans because of this. When grabbing the Barbacoa meat, they will have it leak into the queso.
• NR

  Niana Rose

  Oct 16, 2025
  1.0
  I ordered here and there was no meat in my food! Don’t order here I want my refund! I paid extra for the new bowl and there was no meat in there only rice and toppings! I WOULD LIKE MY REFUND THANK YOU! DONT ORDER HERE! Also there was two bugs in my food! Horrible service!!

Frequently Asked Questions About Chipotle Mexican Grill