Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Plattsburgh, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
499 reviews
5 stars
255
4 stars
119
3 stars
55
2 stars
24
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Issues
Frequent complaints about slow service, incorrect orders, and staff distractions, leading to customer frustration.
Staff Friendliness
Many customers praised the friendly and helpful staff, highlighting positive interactions despite service delays.
Food Quality
Inconsistent food quality reported, with issues such as cold sandwiches and incorrect orders, affecting overall satisfaction.
Cleanliness
Some reviews noted cleanliness in the store, while others reported unsanitary conditions, indicating variability in maintenance.
Product Availability
Customers expressed disappointment over limited donut choices and frequent unavailability of menu items.
- CBCelia BashawJan 1, 20261.0Out of all of the dunkins I have been to I think this is my least favorite ,i have never gotten a good hot coffee from them when i order, which is a huge bummer. 😅 I came for a frozen coffee today and an order of hash browns for my daughter and they proceeded to tell me their "frozen coffee machine was closed down for the night" . However I know that they only use blenders now to make them. Granted giving grace I know, if I was at a job on New years and it was 20 minutes before close I might not want to blend one either. It just sucks because I was very much looking forward to it after a rough/hard day, and it was a big let down. I dont know if ill come back to this one.
- ECE CDec 11, 20251.0Staffing issues are clearly an issue when it comes to customer service. Came here at 6pm no line of cars at the drive through. 4 cars outside at this location. Waited 5 mins at the intercom to order & spoke out to see if there was anyone, I waited fter a couple of mins, again there were no cars ahead of me in line. I went to the drive through window no employees in sight. Waited about the same time. I gave it the credit maybe the intercom was out of service. I called the store too, a girl picked up & i explained that I have been waiting. She yells to the employees in the back and then hangs up. She did apologize but staff needs to be more aware of their surroundings, as they're clearly distracted at work doing other things. Ive also had issues at this particular location with ordering 4x, to have a coffee made 20 mins or so before via a mobile order and they were never made. Management needs to revise their training here wether they college students that are working here or not. There's no excuse for it. A mobile order is great for those working night shift. The lack of care for customers and is highly annoying. Management needs to revise their team at this location. Its honestly really disappointing. I could understand 1 time but this has been a constant issue & should be looked into. You'd have a better & faster experience at the Dunkin location near Tractor Supply. Constant issues discourages reoccurring business. There's slacking in the back. Just do better!!!
- RTRose TanguayDec 10, 20255.0It was nice, the matcha is so good there!
- JCjim coleDec 9, 20253.0Overpriced, but much better than Starbucks
- RRRobertNov 3, 20255.0Excellent customer service by this team and delicious food/beverages!
Frequently Asked Questions About Dunkin'
What are the standard opening hours for Dunkin' in Plattsburgh, NY?
Dunkin' in Plattsburgh is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special beverages are available during the holiday season at Dunkin'?
During the holiday season, you can enjoy the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using the Dunkin' mobile app for faster service?
Yes, you can order ahead using the Dunkin' mobile app for a quick grab-and-go experience.
What types of meals does Dunkin' serve at this location?
Dunkin' serves breakfast, brunch, and lunch meals at this location.
What are some popular specialties at this Dunkin' store?
Popular specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Does Dunkin' in Plattsburgh have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering.
Are there any other coffee shops near the Dunkin' at 311 Cornelia St?
Yes, nearby coffee shops include another Dunkin' location and Adirondack Coffee Roasters, great options if you're looking for more coffee variety.
What dining options are available near Dunkin' for a full meal after coffee?
Nearby dining options include Michigans Plus, a classic American diner, Burger King for fast food, Chen's Oriental Cuisine for Chinese dishes, Hong Kong Jade Buffet offering Asian fare, and Koto Japanese Steak House for sushi and steak.
What nearby stores and services can I visit along with Dunkin' in Plattsburgh?
Alongside Dunkin', you can visit Walgreens pharmacy, Lights Jewelers & Gemologists, Save A Lot grocery store, Nelson's Flower Shop, and Big Lots discount store for a variety of shopping and services.