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Dunkin' Zero
Brand Certified

Dunkin'

4.0
(501 reviews)

Business Details

311 Cornelia St, Plattsburgh, NY
12901, United States
(518) 561-5504
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Plattsburgh, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
311 Cornelia St, Plattsburgh, NY
12901, United States

Hours

Reviews

4.0
501 reviews
5 stars
256
4 stars
119
3 stars
55
2 stars
24
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Staff Friendliness

Despite service issues, many customers praised the friendliness and helpfulness of the staff.

Product Quality

There were mixed reviews on product quality, with some customers enjoying their drinks and food, while others reported issues with incorrect or cold items.

Cleanliness

Some customers noted cleanliness in the store, while others reported unsanitary conditions.
  • FM
    Felix Mercier
    5 days ago
    5.0
    Iced coffee and Bacon. What else to say 😇🥓
  • BK
    Betty Kilburn
    Feb 10, 2026
    1.0
    I ordered a medium hot coffee and everything was great till I got home. I took a drink and spit it right back out, ended up vomiting. I got a mouth full of coffee grinds. That was disgustingly gross. No way the employee didn’t know this when she poured it in the coffee cup.
  • CB
    Celia Bashaw
    Jan 1, 2026
    1.0
    Out of all of the dunkins I have been to I think this is my least favorite ,i have never gotten a good hot coffee from them when i order, which is a huge bummer. 😅 I came for a frozen coffee today and an order of hash browns for my daughter and they proceeded to tell me their "frozen coffee machine was closed down for the night" . However I know that they only use blenders now to make them. Granted giving grace I know, if I was at a job on New years and it was 20 minutes before close I might not want to blend one either. It just sucks because I was very much looking forward to it after a rough/hard day, and it was a big let down. I dont know if ill come back to this one.
  • EC
    E C
    Dec 11, 2025
    1.0
    Staffing issues are clearly an issue when it comes to customer service. Came here at 6pm no line of cars at the drive through. 4 cars outside at this location. Waited 5 mins at the intercom to order & spoke out to see if there was anyone, I waited fter a couple of mins, again there were no cars ahead of me in line. I went to the drive through window no employees in sight. Waited about the same time. I gave it the credit maybe the intercom was out of service. I called the store too, a girl picked up & i explained that I have been waiting. She yells to the employees in the back and then hangs up. She did apologize but staff needs to be more aware of their surroundings, as they're clearly distracted at work doing other things. Ive also had issues at this particular location with ordering 4x, to have a coffee made 20 mins or so before via a mobile order and they were never made. Management needs to revise their training here wether they college students that are working here or not. There's no excuse for it. A mobile order is great for those working night shift. The lack of care for customers and is highly annoying. Management needs to revise their team at this location. Its honestly really disappointing. I could understand 1 time but this has been a constant issue & should be looked into. You'd have a better & faster experience at the Dunkin location near Tractor Supply. Constant issues discourages reoccurring business. There's slacking in the back. Just do better!!!
  • RT
    Rose Tanguay
    Dec 10, 2025
    5.0
    It was nice, the matcha is so good there!

Frequently Asked Questions About Dunkin'

What are the standard opening hours for Dunkin' in Plattsburgh, NY?

Dunkin' in Plattsburgh is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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