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McDonald's

3.3
(907 reviews)

Business Details

235 Lake St, Penn Yan, NY
14527, United States
(315) 536-2845
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
235 Lake St, Penn Yan, NY
14527, United States

Hours

Reviews

3.3
907 reviews
5 stars
244
4 stars
213
3 stars
183
2 stars
81
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Cleanliness

The dining area and bathrooms were often noted as unclean and poorly maintained.

Food Quality

Many reviews mentioned inconsistent food quality, including cold or improperly prepared items.

Staff Friendliness

While some customers praised friendly staff, others reported unprofessional behavior and a lack of customer service.
  • KC
    Kevin Channing
    3 days ago
    1.0
    Worst experience at a McDonald's in 40 years.... Hockey puck sausage biscuit. And a well done/ burnt hash brown SMH 😩.
  • JB
    Josh B
    Feb 4, 2026
    1.0
    Restaurant is absolutely disgusting would not recommend they can’t get a single order correct I got mayonnaise on my RANCH chicken wrap trash everywhere rude workers.
  • MH
    Mariah Hand
    Dec 29, 2025
    1.0
    HOW THE HELL U GONNA MAKE A WHOLE ORDER WITH 3 drinks and no straws!!! mcdonald’s is very lazy!
  • TB
    Tyler Bennett
    Dec 27, 2025
    1.0
    Very slow service. Half filled fries and consistently unkempt store
  • JL
    Jeffrey Laursen
    Dec 21, 2025
    1.0
    21 December 2025 This was hands down the worst McDonald’s experience I’ve ever had. I came through with my two young kids and ordered hot fudge sundaes. When they were made, the employee couldn’t get all of the fudge into the cups. I calmly said that was fine and I’d take them as-is. Instead of resolving it professionally, the employee got visibly angry, slammed the drive-thru window in my face, and disappeared. A minute later, he came back with my money. I told him all I wanted were the sundaes I had originally ordered. He then aggressively shoved the sundaes at me, with chocolate dripping everywhere and the ice cream clearly crushed like he had squeezed them in his hands out of anger. My kids were absolutely terrified by how aggressive and hostile this employee was. This is completely unacceptable behavior, especially at a place where families and children are supposed to feel safe. The level of unprofessionalism here is unreal. If management doesn’t address this kind of behavior, they’re going to keep losing customers. I will never return to this location.

Frequently Asked Questions About McDonald's

What are the general opening hours of McDonald's at 235 Lake St, Penn Yan, NY?

This McDonald's location is open every day from 5:00 AM to midnight.

What are the delivery hours for McDonald's in Penn Yan?

McDonald's offers delivery from 6:00 AM to 10:30 PM Sunday through Thursday, and until 11:30 PM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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