Panera Bread

4.2
471 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

2152 Fairport Nine Mile Road, Penfield, NY
14526, United States
(585) 421-6016
https://www.panerabread.com/en-us/cafe/locations/ny/penfield/2152-fairport-nine-mile-road
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Penfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
2152 Fairport Nine Mile Road, Penfield, NY
14526, United States

Hours

Reviews

4.2
471 reviews
5 stars
259
4 stars
112
3 stars
43
2 stars
26
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some items praised while others criticized for being stale or incorrect.

Service Issues

Frequent complaints about incorrect orders, missing items, and slow service.

Customer Service

Positive interactions reported with staff, but some negative experiences noted with management.

Pricing Concerns

Many customers feel the prices are too high for the portion sizes and quality received.

Cleanliness

Reports of dirty dining areas and unsanitary conditions noted by several customers.
  • MD
    Matt DeLaus
    Nov 14, 2025
    1.0
    Horrible service, wait time was over 45 minutes.. don't order from here
  • AT
    Autumn Terwilliger
    Nov 14, 2025
    1.0
    Waited over an hour for 1 drink in the drive thru. There were only 4 cars ahead of me. And I placed my order ahead. Would've gone in, but I had two kids in the car. Would've exited altogether but I was stuck in line and couldn't drive around since the lane is too narrow. This isn't the first time I've had a ridiculously long wait. I'm not sure why I keep giving them chances. By the time I finally got to the front, the order was wrong. It was one drink. Inexcusable. Terrible customer service too. The woman behind me was also debating driving over the curb to exit because honestly, it wasn't worth the wait.
  • MO
    M O. Oser
    Nov 8, 2025
    2.0
    Usually I am happy with my order but it has been inconsistent lately. The last few times the sandwich was not made the way it was in the past. My toasted garden caprese was mostly bread. One small slice of tomato and less than one slice of cheese and a touch of green. I almost went back to return it.
  • DK
    David Kells
    Nov 8, 2025
    5.0
    Good service and friendly staff. Food was delicious
  • DG
    Dave Giambattista
    Oct 27, 2025
    2.0
    Very disappointed with breakfast today. Croissant dried out and old. Ham egg and cheese ok. Don't get fruit cup unless you like bland tasteless canned fruit mostly green rock hard melon and blah pineapple on top. Was early and quiet until a woman eating decided we all need to hear her loud speaker phone call. The croissant at BK tasted fresher.
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Frequently Asked Questions About Panera Bread

Does Panera Bread Penfield accept reservations?

No, Panera Bread in Penfield does not accept reservations.

What are the delivery hours for Panera Bread Penfield?

Delivery is available Monday to Friday from 7:00 AM to 9:00 PM, and on Saturday and Sunday from 8:00 AM to 8:00 PM.