Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Penfield, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
386 reviews
5 stars
203
4 stars
94
3 stars
32
2 stars
24
1 star
33
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times and delays in order fulfillment.
Staff Attitude
While some reviews praised friendly and helpful staff, others highlighted issues with rudeness and unprofessional behavior from certain employees.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong food preparations.
Cleanliness
The dining area and facilities were often noted as messy or in need of maintenance, impacting the overall customer experience.
Product Quality
Feedback on food and drink quality was mixed, with some customers enjoying their items while others reported cold or poorly prepared food.
- POPatrick OliverNov 16, 20255.0I've been going here for years. I met some key people here and worked here as a youth. The service used to be 5 star all day, every day. There is some kind of influx going on, not sure what it is about, but the service is now about 2 stars. I don't blame the owners, as they were great, from what I remember. I think they are just out of options at this point. I went today and some guy working there was just throwing things around, very loud and almost mocking in his manner. I was in there a couple days ago, saw an on duty officer go in to get his coffee and he was either ignored or not seen... not sure which. I notice they painted the building recently. It is this disheartening shade of grey, almost in honor (as if I could say that) of A.I. or the mechanical enslavement of some neo-human iteration. They even painted the trash cans, once a warm natural stone... they painted them black..... I feel as if I have had my better times at 1802 and I will treasure them all.... Patrick
- KCKeli CollazoNov 7, 20252.0Went through drive thru this morning and got to work and I didn’t even get what I ordered. I tried calling since I work 25 minutes away and no answer. I have tried 5 times.
- JRJose RosarioOct 17, 20251.0I have been coming here for a while, but lately people have to wait too long because someone forgets to make coffee. You’re in the business of selling coffee.
- EVErika Lynn VoakSep 29, 20255.0Been trying different dunkin’s since my usual one is down for renovations, and tbh I may have to start driving the extra 10 minutes to come to this one every day. My drink had the perfect amount of ice in it, instead of being 80% ice like it usually is (can’t order no ice in the energy drinks) my bagel was actually toasted and the employee at the window was fast and friendly. 10/10 experience, I’d give this dunkin 10 stars if i could. 🤌🏻
- ALAmber LynnSep 25, 20251.0Pulled up to a closed window and sat there for 7 mins waiting to be acknowledged. At first i understood they were probably super busy and I wasn’t in a rush but it was when one of the workers made a comment about me holding up the line then proceeded to come at me with an attitude. I was super confused because I didn’t even get my order yet. the younger kids are nice but that older woman needs some social training.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Penfield, NY?
Dunkin' in Penfield, NY is open daily from 5:00 AM to 7:00 PM, except on Sunday when it opens at 6:00 AM.
Does Dunkin' in Penfield offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.
What seasonal drinks are currently available at Dunkin' in Penfield?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app to skip the line at Dunkin' Penfield?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
What meals does Dunkin' in Penfield serve?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
Does the Dunkin' in Penfield have a drive-thru option?
Yes, this Dunkin' location features a drive-thru for quick and convenient service.
What types of food and beverages does Dunkin' specialize in?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Where is Dunkin' located in Penfield, NY?
Dunkin' is located at 1802 Penfield Rd, Monroe, Penfield, NY 14526, United States.
Which nearby coffee shop can I visit if Dunkin' is busy?
Starbucks is a nearby coffee shop you can visit, offering more options for coffee and snacks close to Dunkin'.
Are there any nearby places where I can get a haircut or beauty services near Dunkin' Penfield?
Yes, nearby you will find Kyle Image Consultants, Indigo Nail Spa, Sterling Salon, Gordon Mix, and Al's Penfield Barber Shop for hair and beauty services.
What are some nearby restaurants to visit before or after grabbing a coffee at Dunkin'?
Nearby dining options include Capones Italian eatery, Pontillo's Pizza, Hong Wah Restaurant, Penfield Hots, and Chick Magnet for a variety of cuisines.