Dunkin'

Reviews

• JC

  Jon Caswell

  Feb 13, 2026
  2.0
  Staff at drive-through needs greeted me to say hello, to say thank you or any other words for that matter… Ordered a sausage, egg and cheese on a plain bagel, drove away to find that it was a croissant…. So they couldn’t even get that right
• LG

  Linda Goodridge

  Feb 13, 2026
  5.0
  I stopped in on 2/13 a gentleman came in to pick up an online order. The staff couldn't locate his order to pick up and he was sure he ordered it. He stated this is Fairport Nine Mile Point Road is it not. A lady working behind the counter calmly and politely explain that it was not, where that location was and said don't worry about we will get the order together for you and it will be ok. Repeat that scenario and you see so much where people would haw wrote that gentleman off and said sorry not here, go to the correct location or taken it as an inconvenience to their day. Instead this employee remained positive and helpful for a mistake any of us could have made. Kudos to her for DOING THE RIGHT THING FOR THE CUSTOMER.
• AD

  amanda desain

  Jan 10, 2026
  1.0
  This store is closed yet still accepting mobile orders. They provide no way to request a refund in the app. Bad business!!!
• JL

  Josh Long

  Dec 26, 2025
  1.0
  I asked for a mocha latte they gave me peppermint… the croissant was hard as a rock. Egg tasted like it was made yesterday.
• PO

  Patrick Oliver

  Nov 16, 2025
  5.0
  I've been going here for years. I met some key people here and worked here as a youth. The service used to be 5 star all day, every day. There is some kind of influx going on, not sure what it is about, but the service is now about 2 stars. I don't blame the owners, as they were great, from what I remember. I think they are just out of options at this point. I went today and some guy working there was just throwing things around, very loud and almost mocking in his manner. I was in there a couple days ago, saw an on duty officer go in to get his coffee and he was either ignored or not seen... not sure which. I notice they painted the building recently. It is this disheartening shade of grey, almost in honor (as if I could say that) of A.I. or the mechanical enslavement of some neo-human iteration. They even painted the trash cans, once a warm natural stone... they painted them black..... I feel as if I have had my better times at 1802 and I will treasure them all.... Patrick