Customers consistently praised the food for its deliciousness, freshness, and generous portions, particularly highlighting the subs, pizza, and wings.
Customer Service
Many reviews noted the friendly and attentive staff, with several instances of excellent service and responsiveness to customer issues.
Value for Money
Customers appreciated the affordability and portion sizes, often mentioning that the meals provided great value.
Atmosphere
The busy and lively atmosphere was mentioned positively, although some noted it could lead to longer wait times.
Order Accuracy
While most orders were correct, there were a few instances of mix-ups, but the staff handled these situations well.
MM
Mike
3 days ago
5.0
Expensive! Pizza was good but too expensive. . No coupons or combo’s offered on website. $37 for large pizza with 3 toppings. Wasn’t able to order half side toppings online. Won’t order again because of the cost.
SM
Steve Martino
5 days ago
5.0
Great food & excellent service. One of the best places in the Rochester area. I've had many different items off their menu and always come away full & satisfied with the quality, portions, flavors, & price. Definitely recommend!
JG
Jed Gibbons
Dec 1, 2025
5.0
I don’t normally post reviews but wow this was the best sub I’ve ever had. Anything with a cutlet. Do it. Actually, do the whole menu. Penfield got a gift here.
NS
Nicholas Stewart
Dec 1, 2025
5.0
We ordered take-out for the first time at Capone's Italian Eatery and were not disappointed.
Items included the Chicken Cesar Hot Sub and Chicken/Broccoli Alfredo (with an added side of meatballs and ricotta). Everything was amazing, fresh and homemade. The hot sub was tangy from the homemade Cesar dressing and a bit sweet from the hot honey. The chicken alfredo was also excellent; cooked perfectly with a creamy, cheesy alfredo sauce.
Customer service was also excellent!
I would 100% buy both items again as well as explore more of their menu options (pizzas, calzones, etc.). Definitely give this spot a try!
AJ
A J
Nov 16, 2025
2.0
Had to try this place because of the internet buzz. Lifelong Rochesterian that’s lived in Buffalo too. This place is overrated. The chicken cutlet in my sub had multiple bones. Asked for the wings well done and they were not. Normally not a big deal.. but $75 for two subs, a single order of wings, and an order of fries, one expects more. On top of it all we had to wait for 20 minutes beyond our online pickup time (of course the food was already paid for. All in all, not worth it.
Frequently Asked Questions About Capones Italian eatery
What are the regular opening hours of Capones Italian eatery?
Capones Italian eatery is open Monday to Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday from 11:00 AM to 8:00 PM, Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is Capones Italian eatery open on major holidays?
No, Capones Italian eatery is closed on major holidays including July 4th and the day after Thanksgiving each year.
Does Capones Italian eatery offer delivery and takeout services?
Yes, Capones Italian eatery offers both in-store pickup and delivery services.
Where is Capones Italian eatery located?
Capones Italian eatery is located at 1811 Penfield Rd, Penfield, NY 14526, USA.
What types of cuisine and services does Capones Italian eatery provide?
Capones Italian eatery is an Italian restaurant offering pizza, sandwiches, pasta, chicken wings, and gluten-free and vegetarian options. It also provides catering services.
Can I view the menu or order online from Capones Italian eatery?
Yes, you can view the menu and place orders online at https://caponeitalianeatery.com/menu.
What are the takeout hours at Capones Italian eatery?
Takeout is available Monday through Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday 11:00 AM to 8:00 PM, Saturday 11:00 AM to 10:00 PM, and Sunday 11:00 AM to 7:00 PM.
What nearby restaurants are close to Capones Italian eatery?
Nearby restaurants include Pontillo's Pizza, Rosey's Italian Cafe, and JoeGatts Food and Cocktails, offering additional dining options in the area.
Are there nearby amenities like ATMs or coffee shops near Capones Italian eatery?
Yes, nearby amenities include LibertyX and Coinsource Bitcoin ATMs, Starbucks coffee shop, and Dunkin' for coffee and donuts.
What are some recreational or shopping places near Capones Italian eatery?
Nearby you can find RepARTee Gallery and Penfield Arts Center for arts and entertainment, The Barn Owl and Flower Barn for flowers and gifts, and Incognito Menswear & Tux Shop for clothing.