Capones Italian eatery

4.7
434 reviews

About

Italian Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Capones Italian eatery
1811 Penfield Rd, Penfield, NY
14526, United States

Hours

Reviews

4.7
434 reviews
5 stars
385
4 stars
19
3 stars
11
2 stars
5
1 star
14

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the deliciousness and quality of the subs, pizza, and wings, with many highlighting specific items like the Big Milanese sub and chicken riggies.

Customer Service

The staff received numerous compliments for being friendly, accommodating, and responsive, especially in handling order issues.

Atmosphere

While many enjoyed the bustling environment, some noted it could be chaotic and loud during peak times, affecting the overall experience.

Portion Sizes

Many reviews mentioned generous portion sizes, with customers often noting that meals provided enough for leftovers.

Delivery and Pickup

Most customers reported positive experiences with timely delivery and efficient pickup, although a few noted issues during busy times.
  • AJ
    A J
    Nov 16, 2025
    2.0
    Had to try this place because of the internet buzz. Lifelong Rochesterian that’s lived in Buffalo too. This place is overrated. The chicken cutlet in my sub had multiple bones. Asked for the wings well done and they were not. Normally not a big deal.. but $75 for two subs, a single order of wings, and an order of fries, one expects more. On top of it all we had to wait for 20 minutes beyond our online pickup time (of course the food was already paid for. All in all, not worth it.
  • AV
    Alissa Viscome
    Nov 15, 2025
    5.0
    Rochester visit wouldn't be complete with out a Capones stop. Decided to pick up dinner and make the whole fam happy. Tried the boneless wings and a few subs including the Andrew. Great subs and great value. As always the crew here is super friendly and helpful and treat you like a regular. 5 star all the way around!
  • TM
    Tony M
    Nov 11, 2025
    5.0
    This is one of the best sandwiches I’ve ever had! The full sized sub is enough for 2 meals even for the biggest of appetites. I got the Greg Dezio which has a chicken cutlet and prosciutto and somehow both flavors really shine without overpowering each other. Kids had pasta and both of their orders were enough to feed 2 or 3 people. Friendly service and cool store, I’m getting a sub to go ever visit to the Rochester area!
  • SD
    Steven Desimone
    Nov 8, 2025
    5.0
    Just tried the long hot pepper chicken sub. Brian you again knocked it out of the park again!! If you never have tried this place you are missing the boat!! Thanks for always keeping the menu fresh!! The pizza is the bomb as well!!
  • MM
    Matt
    Nov 7, 2025
    5.0
    These guys are the real deal.. super friendly lady at the counter today who worked her tail off to track my takeout order down.. you can tell she really cares about customer experience! The food was out of this world delicious- we got 4 subs & 2 order of garlic fries for our company lunch and there were no leftovers. Thank you all for a great lunch for 8+ people!! We will be back 😀

Frequently Asked Questions About Capones Italian eatery

What are the regular opening hours of Capones Italian eatery?

Capones Italian eatery is open Monday to Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday from 11:00 AM to 8:00 PM, Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Is Capones Italian eatery open on major holidays?

No, Capones Italian eatery is closed on major holidays including July 4th and the day after Thanksgiving each year.