Customers frequently praised the deliciousness and quality of the food, particularly the subs, pizza, and chicken dishes.
Service
Many reviews highlighted the friendly and attentive service from staff, contributing positively to the overall dining experience.
Catering Issues
Several customers reported negative experiences with catering orders, describing the food as inedible and expressing dissatisfaction with the quality.
Pricing Concerns
Some customers felt that the prices were high for the quality received, particularly regarding pizza and catering options.
Atmosphere
The restaurant's atmosphere was noted as busy and chaotic at times, but many found it enjoyable and reflective of the food's popularity.
CD
Cody Dizmang
1 day ago
5.0
Food is a 10/10! My family loves going here. However, in our most recent experience, when I got there the bag they handed me only had two subs in it and I had thought my wife ordered a pizza. So I said I think I'm missing a pizza. The woman who handed me my food responded "no, you only ordered subs" and then listed my ordered, she seemed irritated which just sets the direction of the conversation. I didn't realize the Rachel was a sub but she informed me it was. And I said "oh well I'm still missing that because there's only two subs in the bag" so then they handed me another sub that was just sitting there and then I told her also we ordered mac salad (which she just read off to me) and then she looked around and was like where's the mac salad and then someone said they were sold out. No problem, I just asked for a refund which she seemed surprised at? Then, I had also gotten a side of sauce which I asked where it was to which she said was in the bag with the subs (I felt for it before I asked, it wasn't in there but no point in arguing with someone who's already irritated) So I didn't get the sauce I wanted either. Not to say that every experience would be like that because this is was my first but it just leaves a bad taste in your mouth - and it's not from the food!
MC
Matt Capone
4 days ago
5.0
Great subs-love this place and I'm proud to share a name. I just tried to walk in and got absolutely drenched in the rain because the open light was on at 8:30am. To my dismay they aren't open till 11. Would love if they served breakfast. Will be going back for lunch.
LA
Lindsay Adams
Jan 4, 2026
5.0
Our first time stoping at Capone’s and definitely won’t be the last!! We were immediately welcomed warmly upon walking in, we placed our “to-go” order and didn’t have to wait long despite it being incredibly busy. The garlic parm fries are to die for and didn’t make it in the car on the ride home! The Big Milanese was delicious as was the Philly Cheesesteak and Bacon cheeseburger sub! Thanks for a great meal!
RD
Richard Dixon
Jan 2, 2026
1.0
Got a catering order Christmas Eve and the food was some of the worst I've ever had. We normally order grandpa Sam's but missed the ordering cut off. We food we got was inedible and everyone threw their plate out and we ordered Chinese. Over 200$ was thrown away. We will never return for catering here. The pizza we got when we picked up the order was some of the worst pizza I've had.
CD
Cassie D
Jan 2, 2026
1.0
Had catering order done. Food was atrocious. Red sauce had a terrible aftertaste and was bitter. Chicken parm was dry and had hard spots, chicken French that was laughable. It was also dry and hardly any taste of wine or lemon just had tons of butter and was greasy. Expensive for the quality. Good service but raggedy looking restaurant
Frequently Asked Questions About Capones Italian eatery
What are the regular opening hours of Capones Italian eatery?
Capones Italian eatery is open Monday to Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday from 11:00 AM to 8:00 PM, Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is Capones Italian eatery open on major holidays?
No, Capones Italian eatery is closed on major holidays including July 4th and the day after Thanksgiving each year.
Does Capones Italian eatery offer delivery and takeout services?
Yes, Capones Italian eatery offers both in-store pickup and delivery services.
Where is Capones Italian eatery located?
Capones Italian eatery is located at 1811 Penfield Rd, Penfield, NY 14526, USA.
What types of cuisine and services does Capones Italian eatery provide?
Capones Italian eatery is an Italian restaurant offering pizza, sandwiches, pasta, chicken wings, and gluten-free and vegetarian options. It also provides catering services.
Can I view the menu or order online from Capones Italian eatery?
Yes, you can view the menu and place orders online at https://caponeitalianeatery.com/menu.
What are the takeout hours at Capones Italian eatery?
Takeout is available Monday through Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday 11:00 AM to 8:00 PM, Saturday 11:00 AM to 10:00 PM, and Sunday 11:00 AM to 7:00 PM.
What nearby restaurants are close to Capones Italian eatery?
Nearby restaurants include Pontillo's Pizza, Rosey's Italian Cafe, and JoeGatts Food and Cocktails, offering additional dining options in the area.
Are there nearby amenities like ATMs or coffee shops near Capones Italian eatery?
Yes, nearby amenities include LibertyX and Coinsource Bitcoin ATMs, Starbucks coffee shop, and Dunkin' for coffee and donuts.
What are some recreational or shopping places near Capones Italian eatery?
Nearby you can find RepARTee Gallery and Penfield Arts Center for arts and entertainment, The Barn Owl and Flower Barn for flowers and gifts, and Incognito Menswear & Tux Shop for clothing.