Customers consistently praised the deliciousness and quality of the subs, pizza, and wings, with many highlighting specific items like the Big Milanese sub and chicken riggies.
Customer Service
The staff received numerous compliments for being friendly, accommodating, and responsive, especially in handling order issues.
Atmosphere
While many enjoyed the bustling environment, some noted it could be chaotic and loud during peak times, affecting the overall experience.
Portion Sizes
Many reviews mentioned generous portion sizes, with customers often noting that meals provided enough for leftovers.
Delivery and Pickup
Most customers reported positive experiences with timely delivery and efficient pickup, although a few noted issues during busy times.
AJ
A J
Nov 16, 2025
2.0
Had to try this place because of the internet buzz. Lifelong Rochesterian that’s lived in Buffalo too. This place is overrated. The chicken cutlet in my sub had multiple bones. Asked for the wings well done and they were not. Normally not a big deal.. but $75 for two subs, a single order of wings, and an order of fries, one expects more. On top of it all we had to wait for 20 minutes beyond our online pickup time (of course the food was already paid for. All in all, not worth it.
AV
Alissa Viscome
Nov 15, 2025
5.0
Rochester visit wouldn't be complete with out a Capones stop. Decided to pick up dinner and make the whole fam happy. Tried the boneless wings and a few subs including the Andrew. Great subs and great value. As always the crew here is super friendly and helpful and treat you like a regular. 5 star all the way around!
TM
Tony M
Nov 11, 2025
5.0
This is one of the best sandwiches I’ve ever had! The full sized sub is enough for 2 meals even for the biggest of appetites. I got the Greg Dezio which has a chicken cutlet and prosciutto and somehow both flavors really shine without overpowering each other.
Kids had pasta and both of their orders were enough to feed 2 or 3 people. Friendly service and cool store, I’m getting a sub to go ever visit to the Rochester area!
SD
Steven Desimone
Nov 8, 2025
5.0
Just tried the long hot pepper chicken sub. Brian you again knocked it out of the park again!! If you never have tried this place you are missing the boat!! Thanks for always keeping the menu fresh!! The pizza is the bomb as well!!
MM
Matt
Nov 7, 2025
5.0
These guys are the real deal.. super friendly lady at the counter today who worked her tail off to track my takeout order down.. you can tell she really cares about customer experience! The food was out of this world delicious- we got 4 subs & 2 order of garlic fries for our company lunch and there were no leftovers. Thank you all for a great lunch for 8+ people!! We will be back 😀
Frequently Asked Questions About Capones Italian eatery
What are the regular opening hours of Capones Italian eatery?
Capones Italian eatery is open Monday to Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday from 11:00 AM to 8:00 PM, Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is Capones Italian eatery open on major holidays?
No, Capones Italian eatery is closed on major holidays including July 4th and the day after Thanksgiving each year.
Does Capones Italian eatery offer delivery and takeout services?
Yes, Capones Italian eatery offers both in-store pickup and delivery services.
Where is Capones Italian eatery located?
Capones Italian eatery is located at 1811 Penfield Rd, Penfield, NY 14526, USA.
What types of cuisine and services does Capones Italian eatery provide?
Capones Italian eatery is an Italian restaurant offering pizza, sandwiches, pasta, chicken wings, and gluten-free and vegetarian options. It also provides catering services.
Can I view the menu or order online from Capones Italian eatery?
Yes, you can view the menu and place orders online at https://caponeitalianeatery.com/menu.
What are the takeout hours at Capones Italian eatery?
Takeout is available Monday through Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday 11:00 AM to 8:00 PM, Saturday 11:00 AM to 10:00 PM, and Sunday 11:00 AM to 7:00 PM.
What nearby restaurants are close to Capones Italian eatery?
Nearby restaurants include Pontillo's Pizza, Rosey's Italian Cafe, and JoeGatts Food and Cocktails, offering additional dining options in the area.
Are there nearby amenities like ATMs or coffee shops near Capones Italian eatery?
Yes, nearby amenities include LibertyX and Coinsource Bitcoin ATMs, Starbucks coffee shop, and Dunkin' for coffee and donuts.
What are some recreational or shopping places near Capones Italian eatery?
Nearby you can find RepARTee Gallery and Penfield Arts Center for arts and entertainment, The Barn Owl and Flower Barn for flowers and gifts, and Incognito Menswear & Tux Shop for clothing.