Capones Italian eatery

4.7
497 reviews

About

Italian Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Capones Italian eatery
1811 Penfield Rd, Penfield, NY
14526, United States

Hours

Reviews

4.7
497 reviews
5 stars
438
4 stars
26
3 stars
11
2 stars
6
1 star
16

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the deliciousness and quality of the food, particularly the subs, pizza, and chicken dishes.

Service

Many reviews highlighted the friendly and attentive service from staff, contributing positively to the overall dining experience.

Catering Issues

Several customers reported negative experiences with catering orders, describing the food as inedible and expressing dissatisfaction with the quality.

Pricing Concerns

Some customers felt that the prices were high for the quality received, particularly regarding pizza and catering options.

Atmosphere

The restaurant's atmosphere was noted as busy and chaotic at times, but many found it enjoyable and reflective of the food's popularity.
  • CD
    Cody Dizmang
    1 day ago
    5.0
    Food is a 10/10! My family loves going here. However, in our most recent experience, when I got there the bag they handed me only had two subs in it and I had thought my wife ordered a pizza. So I said I think I'm missing a pizza. The woman who handed me my food responded "no, you only ordered subs" and then listed my ordered, she seemed irritated which just sets the direction of the conversation. I didn't realize the Rachel was a sub but she informed me it was. And I said "oh well I'm still missing that because there's only two subs in the bag" so then they handed me another sub that was just sitting there and then I told her also we ordered mac salad (which she just read off to me) and then she looked around and was like where's the mac salad and then someone said they were sold out. No problem, I just asked for a refund which she seemed surprised at? Then, I had also gotten a side of sauce which I asked where it was to which she said was in the bag with the subs (I felt for it before I asked, it wasn't in there but no point in arguing with someone who's already irritated) So I didn't get the sauce I wanted either. Not to say that every experience would be like that because this is was my first but it just leaves a bad taste in your mouth - and it's not from the food!
  • MC
    Matt Capone
    4 days ago
    5.0
    Great subs-love this place and I'm proud to share a name. I just tried to walk in and got absolutely drenched in the rain because the open light was on at 8:30am. To my dismay they aren't open till 11. Would love if they served breakfast. Will be going back for lunch.
  • LA
    Lindsay Adams
    Jan 4, 2026
    5.0
    Our first time stoping at Capone’s and definitely won’t be the last!! We were immediately welcomed warmly upon walking in, we placed our “to-go” order and didn’t have to wait long despite it being incredibly busy. The garlic parm fries are to die for and didn’t make it in the car on the ride home! The Big Milanese was delicious as was the Philly Cheesesteak and Bacon cheeseburger sub! Thanks for a great meal!
  • RD
    Richard Dixon
    Jan 2, 2026
    1.0
    Got a catering order Christmas Eve and the food was some of the worst I've ever had. We normally order grandpa Sam's but missed the ordering cut off. We food we got was inedible and everyone threw their plate out and we ordered Chinese. Over 200$ was thrown away. We will never return for catering here. The pizza we got when we picked up the order was some of the worst pizza I've had.
  • CD
    Cassie D
    Jan 2, 2026
    1.0
    Had catering order done. Food was atrocious. Red sauce had a terrible aftertaste and was bitter. Chicken parm was dry and had hard spots, chicken French that was laughable. It was also dry and hardly any taste of wine or lemon just had tons of butter and was greasy. Expensive for the quality. Good service but raggedy looking restaurant

Frequently Asked Questions About Capones Italian eatery

What are the regular opening hours of Capones Italian eatery?

Capones Italian eatery is open Monday to Wednesday and Friday from 11:00 AM to 9:00 PM, Thursday from 11:00 AM to 8:00 PM, Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Is Capones Italian eatery open on major holidays?

No, Capones Italian eatery is closed on major holidays including July 4th and the day after Thanksgiving each year.