Business Details
About
Bagel ShopBreakfast RestaurantCafeCoffee ShopSandwich RestaurantCaterer
Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
185 reviews
5 stars
95
4 stars
33
3 stars
17
2 stars
12
1 star
28
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently mentioned inconsistent food quality, with reports of burnt bagels, cold sandwiches, and issues with freshness.
Service Issues
Many reviews highlighted problems with order accuracy and slow service, particularly during busy times.
Cleanliness Concerns
Numerous customers expressed dissatisfaction with the cleanliness of the restaurant, including dirty bathrooms and unkempt dining areas.
Staff Friendliness
Despite other issues, several reviews praised the staff for being friendly and accommodating.
Dining Experience
Customers noted the lack of indoor dining options and changes to the ordering process, which negatively impacted their overall experience.
- RKRoyce KnowltonSep 14, 20253.0Burnt my bagel but I didn't know until I got home. Take some pride in what you are doing if it's wrong redo it don't just throw it in the bag.
- ASArt SmeatinAug 28, 20255.0Absolutely the best?
- SDStephanie DarlingAug 23, 20252.0Their food is good, the employees just need more training. This location got more wrong on my order than they got correct. Ordered bagels sliced with cream cheese, got unsliced and no cream cheese and the asiago half missed the bagels so they were more like plain, forgot my hash browns, messed up sisters sandwich. My sister says they forget the sauce which comes with the sandwich most of the time so she has to grab an extra one every time.
- BLBeth LifkaAug 19, 20253.0I love a good salt bagel with jalapeno cream cheese. Unfortunately, when I got home I realized it had honey walnut (or some other nutty cheese) on it. Will try again, but please pay attention to the order... there were no other customers, so no rush.
- SNSue NeylandAug 16, 20251.0Somebody in management decided to make changes to the Brueggers way of running a restaurant. The customer experience is terrible. It starts when you step up to the counter. They have put boxes on top of the counter so you cannot see the bagels. You also are blocked from seeing how your food is prepared. What are they hiding? You no longer place your order in front of the bagels, that you can't see. Instead you go to the register and read a sheet with a list of the type bagels they have. Since you don't see what bagels are put in your bag, you have ask how many do I have left to pick. The cashier had to be asked for the coffee cups so you can go to the self serve coffee station. After filling our coffee cups I realized there were no cup holder trays and no bags to put cream, sugar, or napkins in. We were very disappointed in how much Brueggers had changed. It's no wonder they removed 70 percent of the tables from the restaurant. The message is clear, this place wants contactless customers. Oh and the coffee was as weak as the service!
Frequently Asked Questions About Bruegger's Bagels
What are the operating hours of Bruegger's Bagels at 1601 Penfield Road?
Bruegger's Bagels is open daily from 6:00 AM to 2:00 PM.
What type of food does Bruegger's Bagels serve?
They serve New York style bagels, gourmet topped bagels, breakfast sandwiches, deli sandwiches, and offer hot coffee and cold brew.
Does Bruegger's Bagels offer catering services?
Yes, breakfast and lunch catering is available and can be ordered online.
Can I place an order ahead of time at Bruegger's Bagels?
Yes, you can order ahead using the Bruegger's mobile app available on both Android and iOS.
What payment methods are accepted at Bruegger's Bagels?
Bruegger's accepts American Express, Discover, Mastercard, Visa, cash, and mobile payment options including Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Is there parking available at the Bruegger's Bagels location?
Yes, there is free street parking as well as free parking lot access available.
Does Bruegger's Bagels at Penfield Road provide dine-in options and restrooms?
Yes, the location offers dine-in service and has restrooms for customer use.
Where can I find a pharmacy nearby Bruegger's Bagels?
Rite Aid and Walgreens pharmacies are located nearby, convenient for customers to pick up prescriptions or health items before or after enjoying a meal at Bruegger's.
What places near Bruegger's Bagels can assist with mobile phone and electronics needs?
There are Verizon Wireless Retailers, Cellular Sales stores, and RadioShack nearby for mobile phone and electronics purchases or service.
Are there other dining options close to Bruegger's Bagels?
Nearby dining options include The Pizza Shoppe, Forno Di Laura for pizza and comfort food, and Burger King for fast food.