Panera Bread

Reviews

• AM

  Akbar Matin

  Nov 17, 2025
  1.0
  Sometime ago I placed a large order for myself and colleagues. Upon opening bags at work I found an item missing. I called Panera Pelham location to inquire. The lady manager insisted all items were checked, basically called me a liar. That afternoon I gave up my lunch so my colleague could eat. I will never order or go back to this Pelham location. Sorry, your customer service sucks, and your manners too.
• MD

  Mike D

  Nov 17, 2025
  1.0
  **WARNING. THERE ARE ROACHES AT THIS LOCATION** So I ordered the grilled cheese. For some reason they made my grilled cheese with the end piece of the loaf of bread. I took photos of it. It taste disgusting stale hard so I drove back to tell them I wanted a new sandwich and the woman laughed in my face told me to throw it out because we don’t “take returns” and says to one of the women also working there with her can you please make a new grilled cheese and the woman’s like “I DONT WANT TOO” in a loud baby voice. I watched them pull the pieces of bread off the shelf and put it on the counter and leave it there for five minutes. Finally the woman comes back up to me and says it’s gonna be a few minutes. They’re gonna make you a new grilled cheese. 10 minutes go by and still my bread is sitting there untouched no cheese nothing. I’m standing there by the counter waiting looking at my phone when all of a sudden I see a roach run across the floor and start going all around. It was right next to my foot and it was not afraid of me at all. So I told the woman who was rude to me in the first place about the grilled cheese that there’s a roach crawling around, and she tells her manager or whoever and he comes out and says “Umm you saw a roach? Where” and I show him where it is and he stomped around a few times, trying to kill it and then goes back into the kitchen like nothing happened. My grilled cheese is still not even being made so I go to the front and tell one of the workers that I want to refund for my order what happened with my grilled cheese and on top of all of it, the attitude and everything, there’s a roach crawling across the floor, which I have photos of. I took plenty of photos of the roach on your floor in Panera. She looked at me like you want a full refund gets the other manager. He’s confused as to why I don’t want the food anymore clarifying “you really don’t want the food because of the roach..?” Acting shocked that I didn’t want to eat there anymore and shocked that I’m demanding a full refund as the rest of the order that was sitting at my house was not going to be eaten after I just witnessed a roach crawling on the floor in the middle of the day. Which leads me to believe that at night when no one‘s there, there are thousands crawling around. The woman tells me she will only refund me for my grilled cheese to which I say I will go home and get the rest of the sandwiches and give them to you.
• CJ

  CIAMERA JIMENEZ

  Nov 4, 2025
  5.0
  Panera Bread — Comfort in a Bowl 🍞🥣 Stopped by my local Panera Bread today and it honestly hit the spot. I ordered the broccoli cheddar soup in a large bowl creamy, cheesy, and perfectly warm for the weather. My friend went with the chicken noodle soup classic, hearty, and full of flavor. What I love about Panera is how every dish comes with your choice of a side chips, bread, or an apple. I went with the fresh baguette, and it was the perfect dipper for that rich soup. The natural lighting in the café made it even cozier; it’s such a peaceful spot to unwind, catch up, or get a little work done. Definitely one of my go to comfort food places when I want something simple but satisfying. 🥰 #ciciamoreats
• YF

  Yanill Fajardo-Andujar

  Oct 26, 2025
  5.0
  Went with the intention of grabbing something quick. Got dine-in instead. Got a broccoli soup and sandwich. Everything was so delicious.
• LP

  Latoya Patrick

  Oct 17, 2025
  3.0
  The cashier was great but the person making the food was extremely slow. He made me so late for work. Like no care in the world.

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