Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, leading to frustration.
Staff Performance
While some employees, particularly Jay and Jason, received praise for their friendliness and professionalism, many reviews highlighted a lack of training and poor management among the staff.
Cleanliness
Numerous reviews mentioned unsanitary conditions, including dirty tables and unpleasant odors in the store.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and poorly made food.
Product Quality
While some smoothies were praised, there were consistent complaints about watery or poorly blended drinks and unsatisfactory food quality.