McDonald's

3.4
645 reviews
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Business Details

22 Dutchtown Plz, Palatine Bridge, NY
13428, United States
(518) 673-3046
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22 Dutchtown Plz, Palatine Bridge, NY
13428, United States

Hours

Reviews

3.4
645 reviews
5 stars
206
4 stars
143
3 stars
114
2 stars
66
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times and orders often being incorrect.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or burnt items, though some customers praised the freshness of their meals.

Customer Service

While some staff were noted for excellent customer service, many reviews mentioned rude or inattentive employees, particularly during busy times.

Cleanliness

Several customers expressed concerns about cleanliness, including reports of flies and unsanitary conditions.
  • PP
    Patricia
    1 day ago
    2.0
    Fries were cold, not fresh, and odd tasting including the half full carton that came with a toddler's meal. Also no meal combo option for big macs anymore?
  • RT
    Richard Thomas
    Dec 24, 2025
    2.0
    Ordered two meals, get to the window and always they never put the drinks in a tray.Im driving.Can’t hold them.Then gives drinks with tray after I had to ask for it( no customer service,sir would you like a tray?) Then comes back after a minute and says waiting on fries and if you could pull around to double doors.I did.Waited 12 minutes for French fries?BS Same girl who never asked if I needed a tray I asked her 12 minutes for French fries? There is no body ordering food at the drive through.aI can see it where they told me too park. Lies.Pulled out and there were two cars waiting to pick food up at the drive through. 12 minutes for French fries so that meant the burgers were not fresh. If I ran my business like this I would be out of business. This is not the only time I have experienced this horrific service. A as
  • AB
    Andy Britton
    Dec 22, 2025
    4.0
    The food they serve around breakfast time is delicious
  • MV
    Mary Vanvalkenburgh
    Dec 13, 2025
    1.0
    Waited over half hr for my food I asked why it's taking so long they replied waiting on no salt fries
  • HR
    Heather Roberts
    Dec 2, 2025
    2.0
    When they finally took the order... it was STILL wrong
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Palatine Bridge, NY?

McDonald's in Palatine Bridge operates daily from 6:00 AM to 11:00 PM.

Does McDonald's offer drive-thru service?

Yes, the McDonald's at 22 Dutchtown Plz offers drive-thru service from 6:00 AM to 11:00 PM every day.