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McDonald's

3.4
(646 reviews)

Business Details

22 Dutchtown Plz, Palatine Bridge, NY
13428, United States
(518) 673-3046
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22 Dutchtown Plz, Palatine Bridge, NY
13428, United States

Hours

Reviews

3.4
646 reviews
5 stars
207
4 stars
143
3 stars
115
2 stars
66
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with long wait times for food.

Order Accuracy

Many reviews indicated issues with incorrect orders, including missing items and wrong food.

Food Quality

Several customers complained about cold, burnt, or stale food, particularly fries and burgers.

Customer Service

While some staff were praised for their friendliness, others were noted for being rude or unhelpful.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting dirty conditions and others praising the cleanliness of the restaurant.
  • DL
    Danielle Lee
    Feb 10, 2026
    5.0
    Best McDonald's
  • PP
    P.J.
    Jan 11, 2026
    2.0
    Fries were cold, not fresh, and odd tasting including the half full carton that came with a toddler's meal. Also no meal combo option for big macs anymore?
  • RT
    Richard Thomas
    Dec 24, 2025
    2.0
    Ordered two meals, get to the window and always they never put the drinks in a tray.Im driving.Can’t hold them.Then gives drinks with tray after I had to ask for it( no customer service,sir would you like a tray?) Then comes back after a minute and says waiting on fries and if you could pull around to double doors.I did.Waited 12 minutes for French fries?BS Same girl who never asked if I needed a tray I asked her 12 minutes for French fries? There is no body ordering food at the drive through.aI can see it where they told me too park. Lies.Pulled out and there were two cars waiting to pick food up at the drive through. 12 minutes for French fries so that meant the burgers were not fresh. If I ran my business like this I would be out of business. This is not the only time I have experienced this horrific service. A as
  • AB
    Andy Britton
    Dec 22, 2025
    4.0
    The food they serve around breakfast time is delicious
  • MV
    Mary Vanvalkenburgh
    Dec 13, 2025
    1.0
    Waited over half hr for my food I asked why it's taking so long they replied waiting on no salt fries

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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