McDonald's

3.7
520 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
245 Pinehollow Rd, Oyster Bay, NY
11771, United States

Hours

Reviews

3.7
520 reviews
5 stars
227
4 stars
108
3 stars
60
2 stars
31
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and dismissive management.

Food Quality

Customers frequently complained about food quality issues, including undercooked items, stale fries, and incorrect orders.

Cleanliness

Some customers noted that the location was clean and well-maintained, although this was inconsistent.

Order Accuracy

Many reviews indicated a high rate of order inaccuracies, with customers receiving the wrong items or missing components.

Staff Training

Several reviews suggested a need for better staff training to improve service and order accuracy.
  • BS
    beatriz Soto
    Nov 7, 2025
    2.0
    I visit this McDonald’s location 3 times per week with my son. Everyone is so nice sometimes my son ask them if they have a different toy they just check the next happy meal toys if there is different they just use the next box or just said sorry it’s the same one but the manager on Fridays night is the worst One day he said something about my son when he asked if there is a different toy. Next time I was the one who asked because my son was afraid about him and the Manager got so mad and started argument with the employee who was just looking the next happy meal box. Now my son everytime He seen him, he refused to order something and we just ending leaving without food. No more McDonald’s for us on Fridays that’s for sure.
  • AC
    AD Cabral
    Sep 19, 2025
    1.0
    How do you mess up coffee instructions twice in a row? I ask for it light n sweet it comes back dark. I go back in and show them my receipt and they still get it wrong!! Insane
  • RK
    Rajbir Kaur
    Aug 24, 2025
    4.0
    Good experience
  • D8
    David Pro 8
    Aug 22, 2025
    5.0
    Felt like Michelin star fine dining I swear this place is different
  • SC
    Stephanie Cutler
    Aug 19, 2025
    2.0
    3 different times did not put sweet n sour sauce in the bag (even though I got 20 nuggets and paid for extra packets). Thought it was a one-off, sadly keeps happening. Also quarter pounder was undercooked twice.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 245 Pinehollow Rd, Oyster Bay?

McDonald's is open from 5:45 AM to 11:00 PM Monday through Thursday and Sunday, and has slightly different hours on Friday and Saturday.

What are the delivery hours for McDonald's in Oyster Bay?

Delivery is available from 6:00 AM to 10:45 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.