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McDonald's

3.7
(525 reviews)

Business Details

245 Pinehollow Rd, Oyster Bay, NY
11771, United States
(516) 624-9266
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
245 Pinehollow Rd, Oyster Bay, NY
11771, United States

Hours

Reviews

3.7
525 reviews
5 stars
231
4 stars
109
3 stars
60
2 stars
31
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and dismissive management.

Food Quality

Many customers complained about food quality issues, including undercooked items, stale fries, and incorrect orders.

Cleanliness

Some reviews noted that the location was clean and well-maintained, although this was not universally reported.

Order Accuracy

A significant number of customers experienced issues with order accuracy, often receiving the wrong items or missing components.

Staff Attitude

Several reviews mentioned a lack of friendliness among staff, with some customers feeling ignored or disrespected.
  • BS
    beatriz Soto
    Nov 7, 2025
    2.0
    I visit this McDonald’s location 3 times per week with my son. Everyone is so nice sometimes my son ask them if they have a different toy they just check the next happy meal toys if there is different they just use the next box or just said sorry it’s the same one but the manager on Fridays night is the worst One day he said something about my son when he asked if there is a different toy. Next time I was the one who asked because my son was afraid about him and the Manager got so mad and started argument with the employee who was just looking the next happy meal box. Now my son everytime He seen him, he refused to order something and we just ending leaving without food. No more McDonald’s for us on Fridays that’s for sure.
  • AC
    AD Cabral
    Sep 19, 2025
    1.0
    How do you mess up coffee instructions twice in a row? I ask for it light n sweet it comes back dark. I go back in and show them my receipt and they still get it wrong!! Insane
  • SD
    Sabine “Bean” Davis
    Apr 17, 2019
    1.0
    Their upgrades did nothing for their attitudes or food or drinks. If you want the flavor of sweetened iced tea, go somewhere else. There is absolutely no flavor to their drinks whatsoever. Maybe an upgrade to their drink fountains would be a plus.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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