McDonald's

3.1
1074 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
230 W Bridge St, Oswego, NY
13126, United States

Hours

Reviews

3.1
1,074 reviews
5 stars
289
4 stars
199
3 stars
206
2 stars
110
1 star
270

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many experiencing long wait times in the drive-thru and inside the restaurant.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and food not being prepared as requested.

Staff Attitude

Reviews highlighted a lack of friendliness and professionalism among staff, with some customers describing employees as rude or disconnected.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the dining area and issues with food quality, including stale or cold items.

Management Issues

Customers expressed concerns about poor management and staffing levels, suggesting that the location is understaffed and poorly run.
  • VL
    Vinny Livich
    3 days ago
    1.0
    waited an hour and a half for my food pathetic place never going there again shut this place down please
  • JS
    J Smith
    Nov 15, 2025
    1.0
    Issue everytime at this place. I order 2 fries, 2 chick wraps and 2 McDoubles and a shake ……that’s 2 McDouble cheeseBURGERS. Look in the bag see everything there, cool. Get home, 2 wraps, 2 fries, shake, and 2 buns with pickles cheese and condiments, oh wait sorry…..cheese on one of them not on the other……..how do you miss 4 whole burger Pattie’s on 2 burgers on an order so small and simple wrap them and all. And how do you put cheese on one empty bun but not the other. Everything was #2 except the shake. $25 for half our meals. Thx. Step your game up it’s a joke.
  • PB
    Phil Batchelor
    Nov 8, 2025
    1.0
    I ordered hot cakes and sausage today and nothing else, and I was pulled ahead in drive thru and had to wait 7 minutes for them to come out. Completely unacceptable "fast food" if I wanted to wait i would have went to a diner
  • EE
    Emily
    Oct 28, 2025
    1.0
    I genuinely can not stand this McDonald’s 💔 EVERY time I order from here, they manage to mess it up SOMEHOW 😭 they always forget at least something or just don’t listen to what I order and do whatever 🙁 i’m so disappointed every time I order here because I’ll spend my money on it and then they don’t even give me everything i asked for :(((
  • RB
    Rebecca Beatty
    Oct 28, 2025
    5.0
    I didnt think I wanted to go back to that drive through after being in that line for 40 min. I did talk to someone who explained what happened and I completely understood. After dropping my clients order off I came back for my wife and our two dogs lol. She gave them pup cups, she was so awesome. Absolutely the best and most friendliest service I have ever experienced....thank you so much Michelle, you should get a raise.

Frequently Asked Questions About McDonald's

What are the McDonald's location hours for dining in?

McDonald's in Oswego is open from 6:00 AM to 11:00 PM every day of the week.

When is the drive-thru at McDonald's open?

The drive-thru is open daily from 6:00 AM to 11:00 PM at this McDonald's location.