Dunkin'

Reviews

• JC

  John Case

  Mar 22, 2026
  1.0
  Won’t let my 12 year old son go to the bathroom unless he buys something is insane.
• JR

  Jasmine rawr

  Mar 12, 2026
  1.0
  Pulled up and the girl taking our order kept having us repeat everything and laughed the entire time. Then get to the window and they brought the hashbrowns which only had 4 in it then they brought the donut which is when we said about the hashbrown then they brought out the 2 singular hash browns. Then they bring out 2 of the drinks and we asked for a manager the girl said "okay I'll go get u one" then someone else gave us the last drink and I got less ice which I know comes with what looks like less drink but this was way more missing than normal more than a third of the drink was missing. So we asked whats going on why is the manager not coming yet so she went and got her and they said the girl didn't hear us ask for a manager but she said "okay I'll go get one" so then the whole time we're talking to the managers these 2 girls were behind her laughing and making faces I mean they looked really young but still old enough to know your being very unprofessional and rude. Like I work in fast food have for a long time like this whole thing was just crazy that store needs to get it tg. But the assistant manager was very nice and reasonable and helped us. This was at like 1:30 something like that
• AL

  Amanda Van Leuven

  Mar 5, 2026
  1.0
  always get my order wrong!! i sit in the drive thru for over 40 minutes and my coffee still tastes like shit!!!!
• EF

  Eric Friday

  Feb 28, 2026
  5.0
  Always excellent 👌
• DC

  Dorothy Cartner

  Jan 29, 2026
  1.0
  This place is a Joke!!! 1st Street and Utica I understand that places get busy... it was the only Dunkin open however no excuse I never have been to this one and never will again!! Go in to the lobby standing there for 7 min the girl said I'll be with you when I can I'm like ok so I'm waiting, waiting, finally she asks me what I wanted nothing hard 1 latee the other girl goes you can pick it up over there when it's done so I'm standing there grant it the owners of Dunkin should have extra people working instead of 2 as I'm waiting the girl is obviously really upset saying they should have more people working,saying other comments..so almost 30 min go by mind you other lady ordered way ahead of time her order wasn't done, other customers came in the workers didn't even acknowledge them no customer service at all I understand people have bad day but don't take it out on your customers!! I get my drink it was half full this girl would not fill the rest of my drink with whole milk I have never had a problems with Dunkin any where else but this one ya is really ridiculous!! Rude and obviously don't like their job that much!!! Do Better at this Dunkin!! I didn't even want to give a star but had no choice!! Spilled stuff everywhere I don't care how busy you get don't look good to customers walking in and seeing filthy messes where they make the drinks!!

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