Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
906 reviews
5 stars
295
4 stars
209
3 stars
173
2 stars
79
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with long wait times in both drive-thru and counter orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Cleanliness
Numerous complaints were made about the cleanliness of the restaurant, including dirty tables and bathrooms.
Food Quality
Several customers expressed dissatisfaction with the quality of food, noting it was often cold, improperly prepared, or unsatisfactory.
Staff Attitude
While some customers praised individual staff members, many reviews indicated a lack of professionalism and poor customer service from the team overall.
- VJVanessa JacksonOct 28, 20255.0Manager is Amazing 🤩
- JAJim AlexanderOct 27, 20252.0My preference is BK, but occasionally go to this location for convenience. But no longer. One of the worst McD's I have been to. From not getting order right, long lines, to disgusting lack of cleanliness. Tables/seats filthy, floors not swept, bathrooms and outdoor trash cans obviously not cleaned daily. Can only imagine cleanliness of kitchen.
- WBWilliam J BriggsOct 26, 20251.0Waiting 25 minutes for a egg mc muffin service worst wanted to cancel my order and wouldn't now 30 minutes never again would starve first
- KRkie RodOct 18, 20253.0Ordered my food on the app and still had to wait 10 minutes
- RMrifet mutapcicSep 30, 20251.0Two mcchickens and a medium fry, waited 10+ minutes and not one employee came up to me while I stood up front
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Ontario, NY?
McDonald's in Ontario, NY is open every day from 5:00 AM to 11:00 PM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open daily from 5:00 AM to midnight.
Does McDonald's in Ontario offer delivery services?
Yes, delivery is available daily from 5:00 AM to 11:00 PM through their online ordering platform.
Can I order McDonald's food using a mobile app?
Yes, you can use the McDonald's App available on both Apple and Android platforms for ordering.
What kind of payment options does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available as one of their pickup and delivery services.
What other dining options are nearby McDonald's in Ontario?
Nearby dining options include Caraglio's Pizza, Pizza Hut, Fastrac café and fast food, and RandR hots diner.
Which nearby places can I visit to fuel up or grab convenience items when visiting McDonald's?
Speedway and Fastrac provide gas station services and convenience stores close to McDonald's for fueling and quick shopping needs.
Are there any nearby shopping and discount stores close to McDonald's in Ontario?
Yes, Dollar General, Big Lots, and Save A Lot are nearby discount and grocery stores you can visit.
If I need automotive supplies or services near McDonald's, where can I go?
You can visit NAPA Auto Parts - Ontario Auto Parts, Biscayne Auto Sales LLC, or Wilbert's Tires and Wheels near McDonald's.