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McDonald's

3.4
(923 reviews)

Business Details

1204 Rt 104, Ontario, NY
14519, United States
(315) 524-4061
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1204 Rt 104, Ontario, NY
14519, United States

Hours

Reviews

3.4
923 reviews
5 stars
299
4 stars
210
3 stars
176
2 stars
81
1 star
157

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with long wait times in both drive-thru and dine-in.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Numerous complaints were made about cold, poorly prepared food, with some customers expressing concerns about cleanliness and food safety.

Staff Attitude

While some customers praised individual staff members, many noted a lack of professionalism and poor customer service from the team.

Cleanliness

Several reviews mentioned dirty dining areas and bathrooms, contributing to an overall negative impression of the location.
  • CR
    Chad Rogers
    Feb 19, 2026
    1.0
    Went to this location close to 9 PM on a Wednesday. Ordered Mafia Box. Difficulty getting ordered placed and accurate. No special instructions and 2 drinks. Pulled around and only 1 car ahead of me. Took quite some time to fill order ahead of me. This is the normal service for this location unfortunately. I recommend trying to Ridge Road location by Holt Road.
  • MM
    Maddalynn McDonald
    Feb 10, 2026
    1.0
    Was given either very old chicken fingers or they are using very, VERY old oil. The manager stated that these are supposed to be this dark. I have never had dark brown chicken fingers from McDonald’s, everyone else gets them fine. Waste of money and I don’t even think it’ll be edible. Waste offered a remake of the same product but was told “they all look like that it’s supposed to be that dark.” Please, this location needs retraining for this LTO. unacceptable
  • NC
    nick ceccanti
    Feb 7, 2026
    2.0
    They slooowwwww
  • AA
    Ashley
    Jan 31, 2026
    3.0
    The service here when it’s late is absolutely terrible. I get that it’s the closing shift and you guys probably don’t have a lot of people working it but the service is insanely terrible for a simple order that should take 5 minutes took 15 minutes. You know that a decent amount of people are gonna be coming by around closing time and yet you have maybe 2 people working. We watched 2 cars leave the line bc it was taking so long just to get to the 2nd window.
  • EO
    Eqin_ OX
    Jan 15, 2026
    2.0
    I know he probably hates this job and clearly having a bad day. Me and my friend went through the drive yesterday 1/14. We had gone through the drive thru and food was ok, it was McDonald's. But OH MY GOD, I get food service sucks but the SIDE EYE and roll, this bigger man who was a ginger btw gave me was CRAZY. absolutely crazy, we had been a little bit away from the window and what not which I understand can be frustrating but if your gonna have an attitude maybe do it when customers arent infront of you. Never in a million years would I do that infront of a customer. Absolutely crazy.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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