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Heintzelman's BBQ Pit

4.6
(886 reviews)

Business Details

6361 Knickerbocker Rd, Ontario, NY
14519, United States
(315) 333-1235
https://heintzelmansbbqpit.com

About

Barbecue Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Heintzelman's BBQ Pit
6361 Knickerbocker Rd, Ontario, NY
14519, United States

Hours

Reviews

4.6
886 reviews
5 stars
683
4 stars
112
3 stars
38
2 stars
17
1 star
36

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the brisket and pulled pork while others found it dry and lacking flavor.

Service

Service is frequently highlighted as friendly and attentive, with the owner often engaging with customers.

Atmosphere

The restaurant has a welcoming, family-friendly atmosphere, though some reviews mention cleanliness issues.

Pricing

Many customers feel the prices are high for the portion sizes and quality of food.

Inconsistency

There are reports of inconsistent experiences, with some customers having excellent meals while others were disappointed.
  • TF
    Tina Fry
    Feb 14, 2026
    5.0
    I order doordash from here a lot and its always tasty. My husband and I decided to go in and order take out for valentines day and see what their specials were. I got the prime rib with a snow crab add on. BEST PRIME RIB I've EVER had. Not kidding. That smoky, flavorful crust was to die for. The Mac and cheese is actual southern style. Dry and crumbly like I like it. Also the house bbq blue cheese with their homemade cornbread croutons is out of this world. The owner took our to go order and she was so sweet. You can tell she takes pride in her establishment and she has right to. It was fantastic. Definitely going back and dining in soon!
  • DJ
    Dominique Johnson
    Jan 29, 2026
    5.0
    This is what a real restaurant is, family friendly atmosphere, fresh food & the best staff
  • CK
    Constance Kessler
    Jan 17, 2026
    3.0
    Three strikes, you're out. We've given numerous chances, always thinking we came on an 'off' day. Today was the final nail. Brisket is consistently gray and dry. I didn't even get the brisket I ordered. The waitress was cheerful and did her job well. She did remove the additional charge for my missing brisket, and Dawn visited the table and said my husband's dinner would be refunded- he tried a slice of brisket and ate his sides. Today was our very last visit. I had no doubt Dawn would be right on here, slamming a poor review. It happens every single time someone leaves one. It's amazing how many people you've encouraged not to come back. SERIOUSLY?!?! Where's Gordon Ramsay, when you need him? 🤦🙄 The customers are all wrong, not your food!
  • PF
    Peter Fountain
    Jan 7, 2026
    5.0
    Great food, friendly servers, owner walked around chatting with people. Great vibe, definitely headed back.
  • AA
    Annie
    Dec 20, 2025
    5.0
    Food was excellent, prices were very reasonable, and the service was outstanding.

Brand Certified Facts from Heintzelman's BBQ Pit

This information is certified by Heintzelman's BBQ Pit and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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