McDonald's

3.6
1251 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4958 State Hwy 23, Oneonta, NY
13820, United States

Hours

Reviews

3.6
1,251 reviews
5 stars
445
4 stars
336
3 stars
228
2 stars
67
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers reported inconsistent service speed, with some experiencing long wait times while others noted quick service.

Food Quality

Food quality varied significantly, with reports of cold, stale, or improperly prepared items, alongside some positive experiences.

Staff Attitude

Customer service was often criticized for rudeness and lack of attentiveness, although some reviews highlighted friendly staff.

Cleanliness

The establishment was frequently described as dirty and in need of maintenance, with issues noted in both the dining area and food preparation.

Order Accuracy

Many customers reported issues with incorrect orders or missing items, indicating a need for better order management.
  • SY
    Shelly Young
    Dec 10, 2025
    5.0
    Took my order quick, very nice, took payment fast, food at window was fast. Very polite. Food was good, hot, perfect.
  • JM
    Jessica Mosher
    Dec 9, 2025
    1.0
    They were literally out of everything. Even fries
  • RR
    Rob Remley
    Dec 5, 2025
    1.0
    Sorry not sorry. I get people are busy, long line. I was willing to wait n I did. I went in and said hey I placed a mobile order is it wrong to just get it at counter cus drive through was packed. Said hasn’t even came up yet. Went to drivethru my app logged out I said a code that “I think” was the code n I told the people that. They gave me atitude and also said that they didn’t have my order. I placed my order at 6:19 I have proof in screenshots and didn’t get to pick up till 7:20!!!! That wasn’t even the issue really. I said I have proof it came out of my credit card n then all sudden my food turns up instantly. Over n hr wait absolutely a mcterrible time I got no ketchup onions or mustard and all my food was cold.wasted all my evening playing games with lack of intelligence. i go to McDonald’s maybe twice a month n i deal with issues but this was terrible. Alsoo the first number I said was the correct one stamped on the damn drink.the girl gave me atitude when it was the correct number, uncalled for. They can’t even read in there n that’s sad. Too sketchy do not go to oneonta McDonald’s they’re terrible. Unhooking my credit csrd because had I not used my credit card I could have left quickly n gone to Burger King. I stayed cus I didn’t want to do the refund hassle.
  • LD
    LayTana Duncan
    Dec 5, 2025
    1.0
    Where to start? They shut it down when they want to! 20 minutes for a simple order! Apparently now quarter pounders get the same patties that a big mac gets! If you plan on going there when it's after hours DON'T!! Save your money and go to subway, they at least give you what you pay for and the staff isn't sitting outside smoking while your waiting for your food!
  • CL
    Charlotte Levy
    Nov 30, 2025
    2.0
    No kids area. Most booths collapsed or broken. Do not recommend for parents. Service was a bit slow, not terrible. Fries were good, nuggets pretty dry

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Oneonta, NY?

McDonald's in Oneonta, NY is open 24 hours a day, 7 days a week.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery services daily from 7:00 AM to 1:00 AM with options including same day and no contact delivery.