Five Guys

4.4
654 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 5006 State Highway 23 in Oneonta is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
5006 State Highway 23, Oneonta, NY
13820, United States

Hours

Reviews

4.4
654 reviews
5 stars
432
4 stars
133
3 stars
51
2 stars
20
1 star
18

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the burgers and fries as delicious, some reported issues with greasiness and inconsistency in preparation.

Service Speed

Customers frequently noted slow service, with long wait times for orders even when the restaurant was not busy.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the bathrooms and dining area, with some describing them as dirty or neglected.

Pricing

Many customers found the food to be on the pricier side for fast food, with some expressing dissatisfaction over portion sizes relative to cost.

Staff Attitude

The staff received mixed reviews; while some were described as friendly and attentive, others were noted for being unhelpful or disorganized.
  • CC
    Christopher
    Oct 29, 2025
    2.0
    The burger was tasteless and dripping grease, the fries were bland, and everything was so greasy that it was seeping into the brown paper bag almost immediately.
  • BJ
    Bryant Johnson
    Oct 12, 2025
    3.0
    Spending almost 10 dollars for a large fry and getting not even a full cup let alone extras in the bag is kinda crazy to me.
  • EG
    Edwin Gomez
    Sep 16, 2025
    5.0
    Fun place and good food
  • SM
    Suzanne Martin
    Sep 7, 2025
    3.0
    How can anyone not like their burgers and fries. My only issue was the bathroom was totally abused and neglected. I wanted to wash hands first before ordering, I walked in the bathroom and right out and didn't order anything. The problem is the employees are supposed to use that same space, gross beyond measure.
  • CS
    C S
    Aug 2, 2025
    2.0
    I've eaten here several times while going by on the highway, but I don't think I'll be back. The hamburger was good, as you'd expect from a Five Guys, but service was abysmally slow in an empty restaurant. What was worse, the music system was extremely loud, to the point of being likely to damage hearing (I'm not exaggerating even slightly, it was actually painful), but the person behind the counter said they were not able to turn it down. How about OFF? Five Guys seems to be getting a bit complacent about customer service and the "atmosphere" in their restaurants: I had a similar experience on the same day in another Five Guys in another state!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.