Dunkin'

3.3
544 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oneonta, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
433 Chestnut St, Oneonta, NY
13820, United States

Hours

Reviews

3.3
544 reviews
5 stars
190
4 stars
101
3 stars
66
2 stars
39
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional staff, with many customers feeling disrespected and ignored.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty surfaces and bathrooms, contributing to a negative experience.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food preparation.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the store, often with little to no acknowledgment from staff.

Management Issues

Several reviews pointed to poor management and lack of oversight, leading to a chaotic environment and unsatisfactory service.
  • AS
    Autumn Shingler
    2 days ago
    1.0
    I ordered a large and this is what I got
  • SZ
    Simon Zuefle
    Dec 3, 2025
    1.0
    Dunkin' donuts is absolute trash, but the oneonta stores are the lowest of the low.
  • TP
    Ted Phillips
    Nov 3, 2025
    1.0
    The drive thru order system didn’t work. When I got to the window, they refused service. They didn’t even suggest I come in to get the large black coffee I wanted. Then I was asked to move on because a real order was in the car behind me. We said nothing and left. Poor service, poorly trained staff. Won’t be back.
  • KW
    Kaylea Widman
    Sep 28, 2025
    1.0
    I just sat in line for 10 minutes. Watched the kid scratch his head with gloves on and continue making my food then forgot to put the bacon on my sandwich. I had to walk in the girl at the window was very rude.
  • RL
    Randy L
    Sep 16, 2025
    1.0
    Waited in drive thru for about 10min no one in front no orders goin out. me thinking the speaker is broken after saying hello 3 times. I pull to window. Get told I have to go to the back of line. Then I try to explain i been waiting at the speaker with a line behind me they shut the window on me. Very rude. I come here every day and always nice. Well i guess ill go to one the other 2 dunkins from now on.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 433 Chestnut St in Oneonta, NY?

Dunkin' in Oneonta, NY is open daily from 4:00 AM to 8:00 PM for in-store visits and from 4:30 AM to 7:30 PM for delivery.

What types of meals are served at this Dunkin' location?

This Dunkin' serves breakfast, brunch, lunch, and dinner options including coffee, espresso, breakfast sandwiches, and donuts.