Dunkin'

3.6
560 reviews
Decked Out Lattes
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Business Details

213 Genesee St, Oneida, NY
13421, United States
(315) 363-9938
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oneida, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
213 Genesee St, Oneida, NY
13421, United States

Hours

Reviews

3.6
560 reviews
5 stars
222
4 stars
127
3 stars
61
2 stars
40
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, missing orders, and incorrect items, leading to frustration.

Staff Behavior

Several reviews highlighted rude or unprofessional behavior from staff, contributing to a negative customer experience.

Product Quality

Many customers expressed disappointment with the quality of food and drinks, including stale donuts and poorly made beverages.

Management Concerns

Reviews indicated a lack of effective management and organization, with complaints about understaffing and poor customer service.

Cleanliness

Customers noted issues with cleanliness and maintenance at the location, including dirty facilities and overflowing trash.
  • EF
    erin bo berin banana fana fo ferin
    Nov 16, 2025
    1.0
    Customer service genuinely sucks here 😭 Today at around 3:45 whoever was working the drive through was so rude. Like it was unnecessary. Girlie if you see this, I hope you become a happier person because it must be sad to be so miserable all the time. If I’ve learned anything from this experience, my advice is just take the couple extra miles and go to the Dunkin in Vernon.
  • MN
    Maria Neis
    Nov 15, 2025
    1.0
    I went inside to get 3 basic medium hot coffees as the drive thru line was out to route 5. There were 5 people working. Nobody acknowledged me at the counter so I could place my order, so I had to use the kiosk. The employees were all focused on drive thru / door dash orders. One employee kept coughing while preparing all the beverages. She should have excused herself from service or put a mask on. Service lacks in the establishment.
  • TW
    Tabitha Wilkes
    Nov 10, 2025
    1.0
    Worst service ever, nobody acknowledges you, food is wrong, they argue with customers, takes forever to get an order, someone higher up should come observe this store should be closed
  • RC
    Renee Catello
    Oct 30, 2025
    1.0
    I ordered hot chocolate for the first time in forever because dunkin used to be so chocolaty and delicious, boy was I and my kids disappointed after a day of trunk or treating in the cold and rain. It was basically water. Hot water at that. It was gross and I'm disappointed I wasted money I didnt have to treat everyone and it failed.
  • HB
    Heritage Blazer
    Oct 30, 2025
    1.0
    I would give it a ZERO if I could. I picked up a mobile order of my daughters. Missing a sandwich. Before leaving window, I asked if I had everything, they said yes. I drove 15 minutes back, asked for 3 donuts for my time & gas, said I could have donuts or sandwich! Never be back again.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Oneida, NY?

Dunkin' in Oneida, NY is open daily from 4:00 AM to 9:00 PM.

Does this Dunkin' offer delivery and pickup options?

Yes, Dunkin' offers both delivery and curbside pickup services to customers.