McDonald's

3.0
1349 reviews
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Business Details

2510 W State Street, Olean, NY
14760, United States
(716) 372-4945
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2510 W State Street, Olean, NY
14760, United States

Hours

Reviews

3.0
1,349 reviews
5 stars
345
4 stars
209
3 stars
252
2 stars
163
1 star
380

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both the drive-thru and inside the restaurant, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, indicating a consistent problem with order fulfillment.

Food Quality

Numerous customers complained about cold, overcooked, or unsanitary food, with several mentioning specific instances of hair in food and poorly prepared items.

Cleanliness

The restaurant was often described as dirty, with reports of unsanitary conditions in both the dining area and food preparation areas.

Employee Attitude

Several reviews noted that employees appeared unmotivated or rude, contributing to a negative customer experience.
  • TH
    Tonya Ham
    Dec 8, 2025
    2.0
    We waited in the drive thru line for like 15 minutes. We got the Grinch meals, one of each. The big mac had one burger patty. It still had 3 buns but 1 burger. And the cheese was thick and barely melted. We threw it away. This was my first time eating McDonald's in years and it proves I was right to not eat here.
  • CS
    Cathi Squire
    Dec 1, 2025
    1.0
    Bought 2 fish sandwiches today 12/1/25 Worse fish sandwich I’ve ever had from McDonalds. Bun hard & dry. Only half a piece of cheese. Very little tartar. Wake up. Cost me $12 for a food we could not eat.
  • JS
    Joann Severtson
    Nov 27, 2025
    1.0
    Placed a mobile order at 11:40pm. I know they close at midnight so took my break early so my coworkers and I could eat. Got to the store at 11:42pm. I sat at the speaker for 6 minutes with no answer. Pulled around to the window where 2 employees looked at me and walked into the back. Sat there until 11:58 trying to figure out how to at least cancel my order. This whole time not one employee acknowledged me sitting there. There were no signs up saying they closed early or anything.
  • JJ
    Jennifer Jaroszewski
    Nov 14, 2025
    5.0
    Took my kids out for food
  • SJ
    Samreen Jutt
    Nov 14, 2025
    1.0
    Worst McDonald's In USA
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Olean, NY?

McDonald's in Olean, NY is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:30 AM to 2:00 AM on Friday and Saturday.

When is the McDonald's drive-thru available?

The drive-thru is open from 5:30 AM to midnight Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.