McDonald's

3.0
1343 reviews
Get DirectionsCallWebsite

Business Details

2510 W State Street, Olean, NY
14760, United States
(716) 372-4945
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2510 W State Street, Olean, NY
14760, United States

Hours

Reviews

3.0
1,343 reviews
5 stars
344
4 stars
208
3 stars
252
2 stars
161
1 star
378

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Many reviews mentioned cold, greasy, or poorly prepared food, with several instances of unsanitary conditions.

Employee Attitude

Feedback indicated that employees often appeared unmotivated or rude, contributing to a negative customer experience.

Cleanliness

The restaurant was often described as dirty, with concerns about hygiene in both the dining area and food preparation.

Management Issues

Several reviews pointed to poor management as a root cause of the ongoing service and food quality problems.
  • JJ
    Jennifer Jaroszewski
    Nov 14, 2025
    5.0
    Took my kids out for food
  • SJ
    Samreen Jutt
    Nov 14, 2025
    1.0
    Worst McDonald's In USA
  • MH
    Michael Hurst
    Oct 25, 2025
    5.0
    Really nice people know some times work gets a little tough I appreciate every one who cares and actually tries even when the waves get rough
  • BT
    Briana Tanchuk
    Oct 18, 2025
    1.0
    Quite possibly the worst McDonald's of the franchise. Less than half the time I actually get what I order. Whenever I ask for more, less or extra toppings for a burger it's the exact opposite. Examples... A few days ago I get a double cheeseburger with extra pickles, extra onions and extra ketchup. What I got had about normal ketchup but a ton of mustard, 3 pickles and no onions. That's INTENTIONAL!!! There's no way it's accidental when it happens all the damn time. I ordered extra salt on my fries, got the normal amount. Sometimes I am just given the wrong item or things are missing. It's bad enough the prices have gotten ridiculous, but at least give me what I pay for. This starts with poor management and supervisors.The employees always seem sad and depressed. They're not negative or anything like that. They just seem like emotionless drones most of the time. It's like this McDonald's doesn't like having customers. If it wasn't for the Monopoly game being there, I wouldn't be there. Once Monopoly is gone, it's almost certain I and many others are also gone. Get it together McDonald's.
  • WW
    Walter Wojcik
    Oct 17, 2025
    1.0
    Holy Grease Batman! My double quarter pounder was burnt and dripping grease! How do you burn it and make it greasy? And that was after I had to park on the side since they didn't have any patties ready. Not very good.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Olean, NY?

McDonald's in Olean, NY is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:30 AM to 2:00 AM on Friday and Saturday.

When is the McDonald's drive-thru available?

The drive-thru is open from 5:30 AM to midnight Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.