Business Details
About
Mexican Restaurant
Chipotle Olean is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.4
212 reviews
5 stars
83
4 stars
40
3 stars
19
2 stars
22
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold, bland, or undercooked items, and even foreign objects found in meals.
Customer Service
Many reviews highlighted poor customer service, including rude staff and inadequate responses to complaints.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and overflowing garbage, leading to a negative dining experience.
Order Accuracy
Numerous customers experienced issues with incorrect or incomplete orders, leading to dissatisfaction.
Portion Sizes
Several reviews mentioned small portion sizes relative to high prices, causing frustration among customers.
- RSRudy Snow3 days ago4.0My wife lives it, me, not so much.
- JSJasmine ShephardDec 27, 20255.0Purchased food multiple times. Good service, good food.
- JLJ LewisNov 30, 20253.0Train your employees. I watched the employee Assembling Burritos picking up food that had fallen onto the steam table and putting it into people's burrito more than once today. Employees with gloves touching their phones then food. They were preparing. And the poor woman closing burritos couldn't fold a burrito if her life depended on it.
- VFVanessa FreemanNov 24, 20251.0Absolutely terrible customer service today. I have my infant in the car and tried ordering 1 taco via the app and because I don't have Google Pay my payment didn't go through. However said I could pay at the window. The guy at the window was so unbelievably rude and when I asked how can I place my order, can I call, he had not a clue what I could do. I mentioned I had my kid in the car...he could careless. Get new staff Chipotle in Olean. Im sure there are other people out there that would value that job.
- AZAjmal Ahmad ZaiNov 23, 20251.0I ordered a burrito bowl from this Chipotle and unfortunately had a really disappointing experience. While eating, I found a piece of plastic mixed in with my food. This is a serious food safety issue and completely unacceptable. I expect better quality control, especially from a place I normally enjoy. I hope the management addresses this so it doesn’t happen to anyone else.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Olean serve?
Chipotle Mexican Grill offers customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Olean?
It is located at 2727 W State St, Cattaraugus, Olean, NY 14760.
What are the opening hours for Chipotle Mexican Grill in Olean?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Can I order food online from Chipotle Mexican Grill in Olean?
Yes, you can order online through their website or via the Chipotle app.
How can I contact Chipotle Mexican Grill in Olean?
You can call them at +1 716-806-3401 or email NY.4459.Olean@chipotle.com.
Does Chipotle Mexican Grill in Olean have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Which nearby grocery store can I visit when I come to Chipotle Mexican Grill in Olean?
ALDI USA is a nearby grocery store where you can shop before or after dining at Chipotle.
Are there other dining options near Chipotle Mexican Grill in Olean?
Yes, nearby dining options include Ponderosa Steakhouse, Mio Gelato E Cafe, Perkins Restaurant & Bakery, Domino's Pizza, and Renna's West & Mio Gelato Cafe.
Is there a coffee shop near Chipotle Mexican Grill in Olean?
Yes, Starbucks is a nearby coffee shop where you can grab a coffee or smoothie.
What nearby medical facilities are available around Chipotle Mexican Grill in Olean?
WellNow Urgent Care, Priya Mohanty Medical Practice, and several orthopedic clinics like Allaghany Bone and Joint Surgery are nearby for your health needs.