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Subway

3.6
(227 reviews)

Business Details

20 Broad Street, Nyc, NY
10005, United States
(631) 403-3408
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Nyc Subway® Restaurant at 20 Broad Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
20 Broad Street, Nyc, NY
10005, United States

Hours

Reviews

3.6
227 reviews
5 stars
98
4 stars
45
3 stars
30
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and dishonesty regarding orders and pricing.

Food Quality

Mixed feedback on food quality, with some customers praising fresh ingredients while others complained about poorly made sandwiches and missing items.

Cleanliness

Some customers noted that the establishment was clean, while others reported unsanitary conditions and a lack of restroom access.

Operational Issues

Several reviews mentioned issues with the store's hours, including claims of being open 24 hours but not actually serving customers at those times.
  • SF
    Sameer Fathe
    5 days ago
    1.0
    Worker was extremely rude it was unreal. First he refuses to make my order right away bc it’s an app order. Fine I’m patient. Then doesn’t change his gloves and I kindly ask him to change it and he tells me “sit down”. I respond no, I want to see how ur making my food. He goes on to be rude and disrespectful with his words and telling me to sit down. I tell him to put sauce on it and he goes I’m not putting it on after some back n forth he pours hot sauce all over my sandwich. I have never EVER experienced anything this bad in customer service. Fire this guy he might be single handedly destroying the brand. 3:10AM Feb 28.
  • HG
    Hannah Gabriel
    Feb 5, 2026
    1.0
    Totally a cheating place. I ordered their $6.99 meal deal and the cashier said drink and chip cost extra dollars. However a single half sandwich still cost me more than $8.00 plus tax. Definitely not worth the trip and will never go back again. Business dishonesty!
  • ED
    Elhadj Toro Diallo
    Feb 4, 2026
    1.0
    Le gérant qui travaille la nuit n’est pas professionnel
  • A4
    Andres Garcia 4K
    Jan 30, 2026
    1.0
    Will be the last time I come here there's a guy there that always has something to say short guy with beard. Place my order online but I came early he said not to do that to come at 10 minutes. I know why cause when order something specific online he dont put the rest of the meat he cheats you with less I noticed that in my past orders and I saw it today he was missing pepperoni on my sandwich.
  • DD
    Dariel
    Jan 13, 2026
    1.0
    A 24-hour store that's not 24-hour. I walk in, the guy's making sandwiches, asks me if it's pickup or order, I say order. He tells me, "No, sorry, store not ready yet." Wasting people's time.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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