Subway

2.9
213 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Nyc Subway® Restaurant at 200 W 54th Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
200 W 54th Street, Nyc, NY
10019, United States

Hours

Reviews

2.9
213 reviews
5 stars
61
4 stars
36
3 stars
23
2 stars
13
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.

Hygiene Issues

Several customers reported poor hygiene practices among staff, including not washing hands and unsanitary food handling.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing toppings and wrong sandwich preparations.

Food Quality

Feedback indicated that the food quality was inconsistent, with complaints about insufficient toppings and overall taste.

Management Response

Some customers noted improvements in service after management intervention, suggesting potential for positive change.
  • TB
    Tucho Bigley
    Nov 16, 2025
    3.0
    Como todo local de la cadena, pero bastante chico. Sin baños y solo 3 mesitas. Es más para pasar y no consumir en el lugar.
  • PP
    Phil
    Nov 7, 2025
    5.0
    The sandwich was pretty good but it was the service that stood out. This was my first ever Subway and I think the guy realised I wasn't really sure what I was doing and he was very patient, polite and helpful which, to me, is as important as the food being good. The place was clean and tidy as well.
  • AS
    Angie Suárez
    Oct 20, 2025
    1.0
    Iniciaré por decir que nunca vuelvan a comprar ningún subway, almenos yo no lo haré. Ha sido la situación mas desagradable que he pasado en mi vida. Hice un pedido desde la App, a las 12:05 pm, con entrega a la 1:00 pm, me llega mi código de verificación y comprobante de pago, verifico en mi cuenta el débito del dinero; cuando voy a retirar mi pedido el cajero grosero y déspota me indica que mi orden no se encuentra en el sistema, por lo tanto no me puede entregar mi pedido, le indico que tengo codigo de verificación; a lo que me dice que no, que solo se rigen por el nombre de la persona (lo cual me parece totalmente estúpido, existen millones de personas con mi nombre); sin embargo, indico mi recibo, doy mi nombre, indico el lugar (el cual me confirma el cajero que si esta correcto); y solo se limita ha decir que: "sin sistema no hay orden"; solicito que me indique donde puedo pedir mi reembolso o que me den solución alguna y prácticamente me mando a una esquina y me dijo: "tiene que esperar a que la orden llegue al sistema", he esperado ya casi 3 horas y aun no hay mi orden que ya se encuentra cobrada. Una empresa grande, conocida, con gran impacto a nivel mundial, no me puede dar una solución, y lo peor que para ponerse en contacto con servicio al cliente me tuvieron 2 horas en espera, para redactar un simple informe, que me indicaron que no sabrán en que tiempo me van a responder. si quieren evitarse por todo lo que pase, mejor no compren son un montón de incompetentes. Adjunto evidencia de mi factura y orden, por que para cobrar si fueron numero 1.
  • TG
    thabata Galarraga
    Oct 20, 2025
    1.0
    Hice un pedido en línea no me dieron el pedido, el señor muy grosero y nunca me ayudó a resolver el Problema me cargaron el valor y hasta ahora no me devuelven
  • JM
    Julie Miro
    Oct 19, 2025
    1.0
    Rude lady! She is constantly talking to her coworker and not paying attention to your order! and her hygiene is very bad. She did not clean her hands and the counter is very dirty with food getting mixed together. The cheese container had chicken in it.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 200 W 54th Street, New York, NY 10019.

What meals does Subway serve?

Subway serves breakfast, lunch, and dinner.