Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,089 reviews
5 stars
358
4 stars
303
3 stars
212
2 stars
69
1 star
147
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially during busy hours, with some experiencing delays of over 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, with customers often receiving missing items or wrong food.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, stale, or improperly prepared items.
Staff Attitude
While some customers praised friendly staff, others reported rude behavior and unprofessionalism from certain employees.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some noting it was clean while others pointed out unsanitary conditions.
- MSMichael SansoneNov 13, 20255.0Sammy is absolutely the best she always makes me smile every time I'm there the other ladies are all so pleasant .
- PJphillip jaworskiNov 11, 20253.0Slowest ive ever had
- RHRobert HunterNov 4, 20254.0I like the way the have the indoor dining area now.
- JTJamie TaylorOct 21, 20251.0Totally understaffed. Waited almost 20 minutes for a cup of decaf coffee. They had to make a new pot after giving me a barely lukewarm cup the first time. Received about half an order of french fries which tasted old.
- KPKelly PageSep 6, 20252.0I ordered a cheeseburger, small fries and a small hot black tea. There was no teabag, only hot water. I tried calling the number on the internet and goes to a fax machine. How do I get reimbursed?
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 165 S Broad St, Norwich, NY?
McDonald's is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open from 5:00 AM to midnight Monday through Thursday and Sunday, extends to 1:00 AM on Friday and Saturday, and starts as early as 4:00 AM on Saturdays.
What are the delivery hours for this McDonald's restaurant?
Delivery service is available from 6:00 AM to 11:30 PM Monday through Saturday, and until 11:00 PM on Sunday.
Does this McDonald's location offer curbside pickup?
Yes, this McDonald's offers curbside pickup as part of its pickup and delivery services.
Can I order McDonald's food through a mobile app?
Yes, you can order via the McDonald's App available on iOS and Android through the provided app store links.
What types of payment methods are accepted at this McDonald's?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What menu options are available and where can I view the full menu?
McDonald's offers a variety of menu items made with quality ingredients. The full menu is accessible online at the official McDonald's website provided in the menu URL.
What nearby restaurants are around McDonald's where I could dine or grab food?
Nearby restaurants include Gus' Steakhouse, Wing Boss, Dickey's Barbecue Pit, and another McDonald's location.
Are there nearby automotive services accessible after visiting McDonald's?
Yes, McCredy Motors, McCredy Motors, INC., NAPA Auto Parts - Gillees Auto Truck and Marine, and Norwich Tire Company provide automotive services close to McDonald's.
What nearby entertainment or recreational activities can I enjoy around McDonald's?
You can visit Family Recreation Lanes bowling alley, Bruchhausen Park for outdoor activities, and Kho Sỉ Hàng Gia Dụng Chính Hãng which offers a bowling alley and other active life activities nearby.