Brand Certified
Dunkin'
4.1(506 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
5697 State Highway 12, Norwich, NY
13815, United States
Certified by Dunkin' • Mar 01, 2026
(607) 336-3865
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Norwich, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
4.1
506 reviews
5 stars
256
4 stars
141
3 stars
52
2 stars
11
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, leading to negative experiences.
Speed of Service
Many reviews highlighted consistently slow service, particularly during busy hours, with long wait times reported.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Product Quality
Several customers noted issues with food quality, including stale bagels and poorly made drinks.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness.
- AKAslyn KarlmanFeb 20, 20261.0I can't go here anymore. They keep putting regular milk (something I'm allergic to) instead of Oat milk like I asked. It was a good run but I have to stop for fear of having to go to the ER.
- MOMaryLu O'ReillyFeb 11, 20263.0norwich ny needs extra help in mornings; was in line for 30 min today!!!@
- FFFinchJan 11, 20261.0Super rude lady, hates her job so much. They had no oatmilk, protein milk, etc and wasn't even willing to use a substitute. Probably one of the worst services I've ever received from a Dunkin and I'm from MASSACHUSETTS, we are literally known for hating our jobs. Straight creek water
- KHKimberly HillJan 10, 20261.0We sat at the window for 15 minutes without even being talked to, then they finally decided to talk to us, to which our order sat at the window, wasn’t handed to us for a solid 5 minutes
- GSGigi SummersJan 9, 20261.0As a norwich local (unfortunately) i can confidently state that this place used to be great, but idk what has happened within the past few months. I always go through the drive through and the last like 5 times i have gone here the service has been SO slow. I just came back from dunkin today and i kept looking at the clock and it genuinely took half an hour from the time i got to the ordering speaker thing until i left with my order. On top of that, the food has been so mediocre. The everything bagels used to be my go to but every time i have ordered them recently they are either doughy or stale, but always gross, so i have been ordering the everything stuffed bagel minis instead (these are still good). LASTLY, the people speaking at the drive through have the worst attitude ever and it is not what you want to hear after you have already been waiting in line for forever. Last summer there was a young person that would always be on the speaker and they were super sweet and friendly but idk what happened to them (plz come back and save the dunkin😭)
Frequently Asked Questions About Dunkin'
What are Dunkin's hours of operation in Norwich, NY?
Dunkin' in Norwich, NY is open daily from 4:00 AM to 8:00 PM.
Does Dunkin' in Norwich offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.
What seasonal drinks are available at Dunkin' this holiday season?
Try Dunkin's new Cookie Butter Cloud Latte, along with the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the Berry Sangria Refresher.
Can I order ahead for faster service at Dunkin' Norwich?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab-and-go experience or use the online order URL.
What types of meals does Dunkin' Norwich serve?
Dunkin' serves breakfast, brunch, and lunch, with a variety of coffee, espresso, donuts, and breakfast sandwiches.
Is there a drive-thru available at Dunkin' in Norwich?
Yes, this Dunkin' location has a drive-thru for convenient ordering and pick-up.
What nearby places can I visit around Dunkin' in Norwich?
Near Dunkin', you can visit Family Recreation Lanes for bowling, enjoy a meal at Dickey's Barbecue Pit, or get a car wash at Matrix Car Wash.
Are there convenient places to refuel or shop near Dunkin' Norwich?
Yes, Speedway gas station and Save-A-Lot retail store are nearby for fueling up and shopping needs.
Where can I find entertainment after visiting Dunkin' in Norwich?
After your visit, consider bowling at South Plaza Lanes or renting movies from Redbox, both located nearby.
What payment methods does Dunkin' Norwich accept?
Dunkin' accepts both credit and debit cards, making it easy to pay for your order.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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