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Arby's

3.7
(710 reviews)
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Business Details

6151 State Hwy 12, Norwich, NY
13815, United States
(607) 336-2729
http://www.arbys.com/locations/us/ny/norwich/6151-state-hwy-12/store-5554
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6151 State Hwy 12, Norwich, NY
13815, United States

Hours

Reviews

3.7
710 reviews
5 stars
246
4 stars
210
3 stars
143
2 stars
48
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies, with some praising friendly service while others report unprofessional behavior and rudeness.

Food Quality

Food quality is inconsistent; some customers enjoyed their meals while others received cold or poorly prepared items.

Cleanliness

Several reviews mention cleanliness issues, particularly in restrooms and dining areas.

Wait Times

Many customers experienced long wait times, especially in the drive-thru, impacting overall satisfaction.

Pricing

Customers noted that prices are on the higher side for fast food, with mixed opinions on whether the quality justifies the cost.
  • ML
    Mariah L.
    6 days ago
    3.0
    If you know, you know.
  • AL
    Anna Louden
    Feb 24, 2026
    1.0
    No receipt given, long wait time and rude employees
  • PB
    Patty Bosshammer
    Jan 11, 2026
    5.0
    Absolutely wonderful gathering here around Christmas time. The manager Chris went above and beyond to accommodate my group of kids. Chris decorated the place, supplied cookies, doughnuts, and Santa 🎅!!! The kids were so excited and we can't thank him enough for his generosity.
  • RT
    Rosario Tumminia
    Jan 9, 2026
    1.0
    Saw the manager belittle employees and use F-word with customers present. Very unprofessional. Employees themselves were fine, food was fine.
  • LB
    Linda Baker
    Jan 6, 2026
    5.0
    We were greeted by an enthusiastic young man upon entering. He was new, as we could tell, he was being trained and needed assistance here and there. He apologized, I told him we have all been new and he was doing a great job. His trainer was very patient as well. Our orders were perfect. Food was great. I heard him kindly address each customer that came in. It was a great experience for a change, in fast food. The dining room was clean and we even got to sit by an electric fire place!
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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