Subway

3.8
188 reviews
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Business Details

966 Payne Ave, North Tonawanda, NY
14120, United States
(716) 743-0508
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local North Tonawanda Subway® Restaurant at 966 Payne Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
966 Payne Ave, North Tonawanda, NY
14120, United States

Hours

Reviews

3.8
188 reviews
5 stars
85
4 stars
44
3 stars
22
2 stars
14
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude employees, and incorrect orders.

Food Quality

Mixed reviews on food quality, with some praising freshness while others complained about stale bread and insufficient toppings.

Cleanliness

Several reviews highlighted cleanliness issues, including a musty smell and unsanitary conditions.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to portion sizes and value.

Positive Experiences

Some customers had positive experiences with friendly staff and quick service.
  • MM
    Monica Mazurkiewicz
    Nov 24, 2025
    2.0
    This location is never open at 10, which is when they are supposed to be open according to their hours of operation sign.
  • BJ
    Brieana J
    Sep 17, 2025
    1.0
    Older lady with a neck tattoo of a feather was extremely slow.. actually painfully slow for a 6inch sub with three toppings. She made one sand which for a to go order (who wasn’t even there yet to pick up) with another worker as I’m standing there waiting for her to make my sand which. Also my sand which is literally 90% bread? Why is there so little protein/toppings? Definitely won’t be back
  • AK
    Adrienne Klein
    Jul 20, 2025
    1.0
    Doors locked. 10 am Sunday open for service on door & website. I left at 10:20 am ; subway associate in store, but would not unlock door or answer phone calls. Oh well , your store lost out on a $60 order, not that your employee cares.
  • AE
    Abigail Elliot
    Nov 9, 2023
    1.0
    The manager there was mouthing me off on the phone and was very rude. I wanted to know if I could use a coupon for three foot long subs for 17.99 I asked if I could order in store they said online only very nice about it when I asked, then the nice heavyset lady working (which was probably manager) was very rude and my friend over heard her say I’m a cheapskate for not wanting to pay full price, I’m sorry that I want to pay $20 for three subs instead of $45, maybe you should let corporate know they should not send coupons to peoples houses, if that is going to be a problem.
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Frequently Asked Questions About Subway

What are the operating hours of the Subway at 966 Payne Ave in North Tonawanda?

The Subway at 966 Payne Ave is open Monday through Saturday from 10:00 AM to 9:30 PM, and Sunday from 10:00 AM to 8:00 PM.

Does this Subway location offer delivery and pickup services?

Yes, it offers in-store pickup, curbside pickup, and delivery services.