Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in North Syracuse, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3808 Brewerton Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.1
2,298 reviews
5 stars
685
4 stars
389
3 stars
345
2 stars
215
1 star
664
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, with some experiencing waits of up to 2 hours.
Food Quality
Many reviews mentioned poor food quality, including cold, overcooked, or incorrectly prepared items.
Cleanliness
Numerous customers noted that the restaurant was dirty, with sticky floors and unkempt dining areas.
Staff Attitude
Several reviews highlighted unfriendly or rude staff interactions, contributing to a negative customer experience.
Inconsistent Experience
While some customers enjoyed their food and service, many others reported significant issues, indicating a lack of consistency in performance.
- MMMadison MousawDec 29, 20251.0We waited in the drive through for 10 minutes and no one came to help us. So we decided to go inside. No one greeted us. After 5 minutes someone walked from the back and said “are you from DoorDash” and we said no just waiting to order and they proceeded to walk to the back again. After a total of 15 minutes inside and no one coming to help us, we decided to finally leave. Who I assume was a worker was standing there talking to either friends or family who were sitting in the booths and when we walked out she yelled “are yall waiting on something”. That’s some crazy service.
- BMBen MayersDec 19, 20251.0This place should just close. Over 30 minutes for a single beverage order is insane. Properly staff or close
- M3Mjo 357Dec 14, 20251.0Sat in the drive window with people seeing me yet completely ignoring the fact that I was sitting there waiting for my food. My food was cold and fries were burnt. Definitely not worth going there.
- ZFZentetsu FlamezDec 10, 20251.0Ordered a double cheeseburger and when I took a bite out of it I noticed there was bacon on it. I am allergic to bacon and this has happened twice now.
- KBKatherine BlanchardDec 9, 20251.0Honestly we were excited about visiting sonic. But this one specifically was terrible. The restaurant was empty (we should have left then), the floors covered in grease and were slippery. The tv screens - 1 was working. 1 was off (broken) and it appeared 1 or 2 were gone. The male staff member was fantastic. However we ordered our youngest a grilled cheese and they gave him a burger. We didnt want to make a scene so I tossed the burger and purchased a grilled cheese. The tots were tasty. The food otherwise was blah.