McDonald's

Reviews

• XM

  X Man

  Nov 15, 2025
  1.0
  Literally waited in drive no answer and then inside after waiting we got no answer then eventually they said they would be right with us we just left instead smh
• CM

  Connor Mockett

  Nov 7, 2025
  1.0
  I had the worst experience ever at this McDonald's. I'm from out of town and landed at the airport in Syracuse at 6:00pm on November 6th. Closest McDonald's for a quick meal was this one, so I went here. I ordered my burger and fries and began to wait. And wait, and wait, and wait......and wait. I waited for over 45 minutes for my meal at this location due to pure and utter incompetence from basically every single member of the team. Let me explain further. They had made my burger about 15 minutes into the wait (which is too long anyways but that's besides the point). It sat there for ages because they had no fries made and everyone who walked by 50 times each refused to put any in the fryer, including the "manager" that was working at the time. I finally got my meal 45 minutes into waiting (there were people there longer than I was), and they didn't even get the burger right. And on top of that, it was cold from sitting there. So I brought it back and told the manager she got it wrong. The manager, I believe her name was Mandy and is the biggest joke of a manager I've ever seen and shouldn't be anywhere near the position she has currently, grabs my burger and I state it needs to be fresh and done right. She brings it around the corner, comes back 30 seconds later and gives it back. Obviously I'm going to check it again, so I open it up and all she did was change the top bun and left all the toppings that I didn't want on it. I turned back around and said to her "I don't really appreciate being treated like I'm stupid. You only replaced the top bun, which is stale by the way, and left everything else on it and gave it back. It's the same cold burger" (with some choice words involved). She then said "okay I'll just give you a refund", opens up the register and gives me 15 bucks cash and walks away like the clown she is. I should have read the reviews before coming to this location as it's now obvious that this is a long standing issue with this "manager". Zero people wearing hair nets either, zero people giving a shit whatsoever. Don't waste your time here.
• KB

  Keri Baldwin

  Nov 6, 2025
  3.0
  Very busy location that has long wait times depending on what time of day and depending on who is working. People behind the counter could use a lesson in customer service for sure.
• MS

  Michael Spring

  Nov 3, 2025
  1.0
  Waited almost an hour for a mobile order. Absolutely ridiculous, not one employee even bothered to check in at the front counter either. Food was cold by the time we got it handed to us.
• JJ

  JK

  Oct 30, 2025
  1.0
  Not to start this review aggressively, but I'm pretty sure that nobody at this location can count. I ordered through Uber eats 4 pumpkin creme pies. Only two pies came and there was nobody who reached out to me from the McDonalds regarding the change. The bag was sealed upon arrival so no, the driver didn't take anything. I've noticed when you order past 7pm, workers tend to just not bother making certain items or slack off. I'm paying for the food beforehand. Regardless of whether you don't feel like making it or not, I would gladly have taken a substitution if someone would have reached out to me. This is ridiculous and I hope a manger sees this review and contacts me. I've had this happen twice within the past two days and now Uber Eats may think I am trying to scam the restaurant because of my reports. Don't order from here past 7pm apparently. 😏

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