Dunkin'

3.4
322 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve North Chili, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3249 Union St, North Chili, NY
14514, United States

Hours

Reviews

3.4
322 reviews
5 stars
127
4 stars
56
3 stars
26
2 stars
30
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times in both drive-thru and in-store.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong drinks.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, contributing to a negative experience.

Product Quality

Feedback indicated inconsistent quality of food and drinks, with complaints about watered-down beverages and stale items.

Management Issues

Reviews pointed to poor management and staffing problems, with calls for better training and more employees.
  • AV
    Avery VanHouter
    3 days ago
    3.0
    There is a woman who is extremely rude. Me and my coworkers come here every week and have had a bad experience every time. She got my order wrong ,and when i proceeded to ask for her to simply add cream she rolled her eyes and when she handed it back she practically threw it at me.
  • MM
    Matt
    Oct 10, 2025
    1.0
    What time do you close ? Google says 8 but everything was dark by 7:30.
  • CD
    Chloe Dykeman
    Sep 6, 2025
    1.0
    Yesterday I had done a mobile order and ordered it around 6:35 in the morning. I showed up at 6:50 and nothing was made. I gave it 10 more minutes and nothing once again. It was 3 drinks.They only focused on the drive through and even people who came in without ordering ahead got their food/drinks. I understand that it is busy in the mornings especially on a Friday but this was the worst experience I’ve had from this place. Of course I was not able to get the drink and now i am having a hard time getting a refund. This continues to happen almost every single time and it’s starting to get very annoying.
  • KW
    Kathryn Wrisley
    Jul 20, 2025
    2.0
    By far the absolute slowest Dunkin' Donuts I've ever been to service wise. I only stop here when I'm desperate I'd rather drive out of the way to go to a different one because the service is always better/ more prompt even if it's a busier location!
  • RR
    RazberyX
    Aug 18, 2024
    1.0
    Very rude! Waited at drive thru window with only one car at drive thru window no one said hold a minute… When they FINALLY asked can they take our order when asked about menu item (Iced caramel coffee) was RUDELY told that don’t have anything with caramel in or on it!

Frequently Asked Questions About Dunkin'

What are the regular business hours of this Dunkin' location in North Chili, NY?

The Dunkin' at 3249 Union St, North Chili, NY is open daily from 5:00 AM to 8:00 PM.

What are the delivery service hours for this Dunkin'?

Delivery is available every day from 6:30 AM to 3:30 PM at this location.