Born in Astoria, Queens in July 2017, Chip City began as a hobby between two childhood friends as they sought to recreate the simple taste of their childhood. What began as a fun challenge to see who could create the best cookie turned into the Chip City we know and love today.
Customers consistently praised the cookies for being delicious, fresh, and having a variety of flavors.
Customer Service
Most reviews highlighted friendly and helpful staff, although there were some isolated incidents of poor service.
Atmosphere
The shop's ambiance was described as cute and welcoming, contributing positively to the overall experience.
Pricing
While many enjoyed the cookies, some found them to be on the expensive side, especially for families.
Product Availability
Several customers noted issues with stock availability, particularly when ordering online.
YT
Yashira Thomas
Nov 17, 2025
5.0
Cookies are always fresh and moist
KH
Karin H.
Nov 16, 2025
5.0
Absolutely love this place
JI
Jen Irene
Nov 12, 2025
1.0
This review isn't about the quality of the cookie because they are delicious. This review is about dealing with management and chip city customer service itself.
My daughter had a wonderful idea to start a blanket drive for the holidays to visit nursing homes in our community and hand out blankets to residents who have no one for the holidays that visit them.
As an additional idea my daughter thought maybe some local places could donate a sweet treat to bring to these people to make their holidays a little better. I had reached out to the store numerous times with the information and contact iinfo and never received a call even when the district manager was in store that day. Also emailed chip city customer service twice and wasn't even acknowledged. If they were unable to donate I can understand but a response would have been nice... some kind of response.
I find it absolutely bride and disrespectful. I figured it would have been good for business also to show the store helps out the community for a good heartfelt cause but I guess not.
I will really rethink my decision when I need a sweet treat in my life to go and visit this store.
**still no response even to the review I will no longer give this company my business **
AM
Alaina Manuel
Nov 9, 2025
5.0
We went in and it smelt amazing you just get hit with the sweet smell as you walk in.The person working at the front helping us was very kind and very helpful when we needed help picking from the many delicious looking choices.we walked out with the cookies and as soon as we took our first bites we were in loveeeeeee.we got the chocolate smores,smores,and the chocolate chip cookies and they were all amazing and so moist and soft on the inside and just the perfect cookie.Will definitely be coming back for more.
JK
Jaymie Koehler
Oct 21, 2025
5.0
Cookies were great had the pleasure of having the manager help us pick our cookies. Great experience