Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,098 reviews
5 stars
440
4 stars
249
3 stars
178
2 stars
71
1 star
160
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, rude staff, and long wait times at both the drive-thru and inside the restaurant.
Food Quality
Many reviews mentioned cold, overcooked, or incorrect food orders, leading to dissatisfaction with the overall food quality.
Cleanliness
The restaurant was often described as dirty, with unclean tables, floors, and bathrooms, raising concerns about hygiene.
Staff Behavior
Numerous customers noted unprofessional and rude behavior from staff, including ignoring customers and poor communication.
Order Accuracy
There were consistent complaints about incorrect orders and missing items, indicating a lack of attention to detail.
- ASAlan SwiftNov 8, 20251.0Manager working at the counter was rude and I ordered 2 original crispy chicken sandwiches and he gave me the kids meal chicken sandwich. Won't be going back if he is at the counter. And no wonder nobody stays there and work with the rude manager
- GDGina difrancoNov 7, 20251.0Terrible the frys were cold n old The baked potato had something in it I threw it away I was in the drive thru for 25 minutes
- RARyan AnkenbauerOct 26, 20251.0Website says open till 1am, pulled up at 12:20 and they said they’re closed. Pretty lame
- BCBrittany CarterOct 16, 20251.0It's 8.29 on 10/16 and I ordered a bacanator meal, 2 bacon cheese biggie bags and a bacanator fries... They forgot to give me my bacanator fries with his almost a $5 side and I was told that even after patiently waiting over 30 minutes that Bec I left I can't get them ...total bullshit because I was completely respectful about waiting and shish and then they pull that knowing I had 2 little kids with me who were agitated due to hunger. So folks DOUBLE CHECK YOUR BAGS EVERY TIME YOU GO HERE BECAUSE THEY WILL Steal YOUR MONEY!!!!
- KRKaren ROct 2, 20251.0Rude staff, cold food and an employee vaping while inside sitting two tables from us. We waited 15 minutes for our food only for it to be cold, not to mention overcooked! Staff and management were extremely rude and after we complained, they were argumentative and not once did they offer to make things right! This was our first time at this location and NEVER will I go back.
Frequently Asked Questions About Wendy's
Is 515 Porter Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Niagara Falls, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Niagara Falls, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (716) 297-6088.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 515 Porter Rd Wendy’s serve breakfast?
Yes, this Wendy’s location in Niagara Falls, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on 6020 Porter Road, Niagara Falls, NY?
The drive-thru at this Wendy's location is open daily from 6:30 AM to 1:00 AM.
Is the Wendy's at 6020 Porter Road currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's location offer breakfast?
Yes, breakfast is served here including combos, sandwiches, coffee, and sides.
How can I contact Wendy's at 6020 Porter Road for questions or feedback?
You can call this location directly at (716) 297-6088 or reach the Customer Care team via their Live Chat or message on the Wendy's Contact page.
Is delivery available from Wendy's near me?
Delivery availability can be checked on the Wendy's app or at order.wendys.com by entering your address in the delivery search field.
What payment methods are accepted at Wendy's on Porter Road?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I view the menu and prices for Wendy's at this location?
Menu and pricing can be viewed at order.wendys.com or through the Wendy's mobile app by selecting this location.
Which nearby places can I visit before or after dining at Wendy's?
Nearby you can visit Tim Hortons for coffee, Walmart for shopping, or Niagara's Honeymoon Sweets for candy and treats.
Is there a nearby gas station or travel center close to Wendy's at 6020 Porter Road?
Yes, Quicklee's Niagara Falls Travel Center and CAT Scale truck gas station are conveniently located nearby for fueling needs.
Are there any automotive repair services near Wendy's?
Yes, there are several nearby including Jocoy's Collision, Makenzies Automotive, and Mac Kenzies Automotive for vehicle repairs and maintenance.