Five Guys

4.4
1141 reviews
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Business Details

1785 Military Road, Niagara Falls, NY
14304, United States
(716) 297-7500
https://restaurants.fiveguys.com/1785-military-road
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About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1785 Military Road in Niagara Falls is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1785 Military Road, Niagara Falls, NY
14304, United States

Hours

Reviews

4.4
1,141 reviews
5 stars
741
4 stars
248
3 stars
75
2 stars
27
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the burgers and fries for being delicious and fresh, with many highlighting the generous portions.

Service Experience

While many reviews noted friendly and helpful staff, there were also complaints about poor service and order inaccuracies at times.

Pricing Concerns

Several customers mentioned that the prices are high for fast food, leading to mixed feelings about value for money.

Cleanliness Issues

Some reviews pointed out cleanliness concerns, particularly regarding the restaurant's floors and bathrooms.

Customer Loyalty

Despite some negative experiences, many customers expressed strong loyalty to the brand, often returning for the food and positive staff interactions.
  • IM
    It's Me
    Dec 30, 2025
    5.0
    Very expensive
  • H1
    Howie Brubaker 111
    Dec 5, 2025
    1.0
    I will never order from you again
  • KB
    Kristen Boyer
    Nov 22, 2025
    4.0
    I'm a regular customer so I love that the workers always put me in a great mood and they always know how to make sure that I continue to come back. If you don't like fast food but love burgers and fries and milk shakes they are the go to fresh food and never a disappointment 👌👍
  • TA
    Teena Austin
    Nov 13, 2025
    3.0
    Order was entered incorrectly but we checked receipt and luckily caught it. Fries were very well done and almost seemed like may have been cooked twice. For some reason, 5 Guys in Chicago area tastes so much better with amazing fries. Don't know what's going on at this location. Very expensive too, for fast food.
  • AU
    Akin Ulusoy
    Nov 12, 2025
    4.0
    We ate a burger and a sausage sandwich here-pretty damn tasty. Five Guys fries? Hands down the best.
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Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.