Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Niagara Falls, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
480 reviews
5 stars
238
4 stars
112
3 stars
48
2 stars
23
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, leading to negative experiences.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the washroom and overall store cleanliness.
Product Quality
Customers expressed disappointment with the quality of donuts and coffee, citing stale and poorly made items.
Positive Staff Experiences
Despite negative feedback, some customers praised specific staff members for their friendliness and efficiency.
- JHJoshua HerbigDec 26, 20251.0Rude and incompetent make it impossible to get your refund
- MYMohammad YearuzzamanDec 10, 20251.0Washroom is a trash. Avoid it.
- PPPamelaDec 7, 20255.0I just came here to give flowers to the man with the orange beard 💐💐. He works so bloody hard! Whenever I visit from Canada, I witness him single handedly take care of the drive thru and walk in customers without breaking a sweat. It gets super busy and my guy handles it all. Dunkin donuts please give him a raise and promote him!!!
- JTJohn TonerDec 5, 20251.0The doughnuts is nasty there is no glazed on it and the workers take there sweet time and the coffee is nasty
- LLLoveweleancbDec 5, 20251.0My husband and I bought a half-dozen donuts on Nov 25, 2025 at around 7 and 7:25 pm. Before we even opened the box, I changed my mind and wanted to replace one of them while we're still inside the store. I went back to the counter and said “excuse me” several times, but received no response. A gentleman from the convenience side of the store eventually called her on a louder voice, and that’s when I realized she had been sitting just behind the wall near the cashier. I truly believe she heard me but chose to ignore me. When she finally came out, I politely asked if it was possible to replace one of the six donuts since the box hadn’t been opened. She responded by talking to herself in her own language, shaking her head, and it felt like she was cursing at me. She then handed me two donuts in a bag and walked away without any explanation. I was left confused, wondering if I had done something wrong. A simple “yes” or “no” would have been enough, and I would have understood if she explained the reason. Instead, her unpleasant attitude made the whole experience very uncomfortable. I ended up leaving the bag of donuts behind because I no longer felt good about the request. Every time we cross the border from Canada to the U.S., I look forward to visiting Dunkin’ Donuts because it’s one of our favorite stops. But this experience was truly disappointing. I believe Dunkin’ Donuts is known for good customer service, and I hope this employee receives the proper training, as her behavior was not appropriate for someone working directly with customers.
Frequently Asked Questions About Dunkin'
What are the operating hours of the Dunkin' location at 621 Niagara St, Niagara Falls, NY?
This Dunkin' location is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, they provide both delivery and curbside pickup options.
What are some of the featured holiday drinks available at this Dunkin'?
They offer the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android devices for a fast grab and go experience.
Does this Dunkin' have a drive-thru?
Yes, this location features a drive-thru for convenient service.
What kinds of food and beverages does this Dunkin' specialize in?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers.
What nearby places of interest could I visit before or after coming to Dunkin' at Niagara Falls?
You might visit Seneca Niagara Resort & Casino for entertainment, Niagara University Institute for Professional Development for education services, or Seneca One Stop for convenience needs, all close to Dunkin'.
Are there convenient transportation or parking options near this Dunkin'?
Yes, the Seneca Niagara Casino Parking Ramp is nearby, providing parking options for visitors, and the location is accessible for customers visiting local attractions.
What other dining options are available near Dunkin' at 621 Niagara St?
Nearby dining includes Black House Beignet, Street Cafe and Halal Foods, Pita Pit, La Cascata Italian Restaurant, Koi Sushi Restaurant, Three Sisters Cafe, and Pyung Taik Korean Restaurant.