Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Niagara Falls, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
474 reviews
5 stars
237
4 stars
112
3 stars
47
2 stars
23
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rudeness from staff and incorrect orders.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty facilities and unsanitary conditions.
Product Quality
There were complaints about stale and poorly made food items, particularly donuts and coffee.
Staff Friendliness
While some customers praised friendly staff, many others experienced unhelpful or rude interactions.
Location Issues
The location's condition was criticized, with comments on it being run-down and disorganized.
- SBSteven BalesNov 2, 20251.0Hire people who care about their jobs and also are polite to people. These people are “always” rude, don’t listen to questions and looking at customers with attitude. If they don’t value their jobs, go get new ones. We deserve better people working. 🇺🇸
- ICIsaiah COct 19, 20251.0Service was terrible. They are rude and they will charge you $1 extra for a cup of iced water and argue with you.
- BFBarbara FaithOct 12, 20255.0They even gave my husband a free coffee refill. And more almond milk in my latte when I asked
- SBS BurnsSep 27, 20255.0Great stop for a quick breakfast
- SJSwati JoshiAug 18, 20251.0The staff that attended to us on the drive-thru was very rude and not friendly at all, almost made us wanna turn back around. But the Hot chocolate we order was 10/10
Frequently Asked Questions About Dunkin'
What are the operating hours of the Dunkin' location at 621 Niagara St, Niagara Falls, NY?
This Dunkin' location is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, they provide both delivery and curbside pickup options.
What are some of the featured holiday drinks available at this Dunkin'?
They offer the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android devices for a fast grab and go experience.
Does this Dunkin' have a drive-thru?
Yes, this location features a drive-thru for convenient service.
What kinds of food and beverages does this Dunkin' specialize in?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers.
What nearby places of interest could I visit before or after coming to Dunkin' at Niagara Falls?
You might visit Seneca Niagara Resort & Casino for entertainment, Niagara University Institute for Professional Development for education services, or Seneca One Stop for convenience needs, all close to Dunkin'.
Are there convenient transportation or parking options near this Dunkin'?
Yes, the Seneca Niagara Casino Parking Ramp is nearby, providing parking options for visitors, and the location is accessible for customers visiting local attractions.
What other dining options are available near Dunkin' at 621 Niagara St?
Nearby dining includes Black House Beignet, Street Cafe and Halal Foods, Pita Pit, La Cascata Italian Restaurant, Koi Sushi Restaurant, Three Sisters Cafe, and Pyung Taik Korean Restaurant.