Dunkin'

3.9
1147 reviews
Decked Out Lattes
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Business Details

6601 Niagara Falls Blvd, Niagara Falls, NY
14304, United States
(716) 236-7671
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Niagara Falls, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6601 Niagara Falls Blvd, Niagara Falls, NY
14304, United States

Hours

Reviews

3.9
1,147 reviews
5 stars
551
4 stars
236
3 stars
151
2 stars
81
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient staff while others faced rude or unhelpful employees.

Product Freshness

Many reviews highlighted issues with stale donuts and inconsistent coffee quality, with some customers receiving drinks that were poorly made or tasted off.

Cleanliness

Several customers noted cleanliness issues, including dirty seating areas and restrooms, which detracted from their overall experience.

Order Accuracy

Numerous complaints were made about incorrect orders and the need to repeat requests multiple times, leading to frustration among customers.

Location Appeal

While some customers praised the location for its convenience and friendly staff, others criticized it for being poorly managed and uninviting.
  • FI
    Francis Michael Pineda (E X I)
    5 days ago
    5.0
    Great experience at Dunkin’ Donuts! I recently visited this location and had a really pleasant experience. The staff were very friendly and welcoming, and they prepared everything quickly.
  • TK
    Tibor Karasz
    Nov 10, 2025
    3.0
    Waited at the counter for about 15 minutes before they took my order
  • DM
    Danielle Mcanulty
    Oct 28, 2025
    1.0
    I have been going different Dunkin’ Donuts that I always requested for whipped cream on my iced coffee with no cost till this area cost me for whipped cream?! 😂😂, don’t go this area and using ur money which is not suppose to cost for whipped cream smh
  • KC
    Kira Chyz
    Oct 26, 2025
    2.0
    In a tourist/boarder so I always take it with a grain of salt. I could barely understand the person through the order microphone, and when I got to the window, customer service was non-existent. I love Dunkins, but this coffee was terrible and when did their prices match Starbucks?
  • JF
    Jeanette Fabiano
    Oct 18, 2025
    2.0
    Waited almost 10 minutes for someone to acknowledge we were at the counter waiting to place a order. When we got the order of 3 drinks one was missing and when shown receipt they made it wrong. Ordered a candy bar ice latte and was given Carmel crunch 3x each time the server tried to tell us that Carmel crunch was the candy bar syrup. We ended up taking the drink and walking out. NEVER going back to nfblvd location again.
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Frequently Asked Questions About Dunkin'

What are Dunkin's regular opening hours in Niagara Falls, NY?

Dunkin' in Niagara Falls, NY is open daily from 5:00 AM to 10:00 PM.

What special holiday drinks are available at Dunkin' this season?

Try Dunkin's new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.