Chipotle Mexican Grill

3.8
1579 reviews
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Business Details

1785 Military Rd, Niagara Falls, NY
14304, United States
(716) 297-1745
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Niagara Falls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1785 Military Rd, Niagara Falls, NY
14304, United States

Hours

Reviews

3.8
1,579 reviews
5 stars
724
4 stars
342
3 stars
184
2 stars
87
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many complained about small portion sizes, missing ingredients, and inconsistent quality.

Cleanliness

Numerous reviews highlighted poor cleanliness in the dining area and kitchen, with many customers expressing concern over hygiene.

Staff Attitude

Several reviews noted that staff members appeared unfriendly or disinterested, impacting the overall customer experience.

Availability of Ingredients

Customers often reported that the location was out of key ingredients, which affected their ability to order what they wanted.
  • AB
    Angel Bre
    3 days ago
    4.0
    Picked up order with my Dad, food was decent but he wasn't treated great when he went inside to get it.
  • JP
    James Pittman
    6 days ago
    5.0
    Grill bowls
  • GG
    Geannetta
    Nov 13, 2025
    1.0
    The food is TRASH at this location. The rice is always overcooked, lumpy, and not seasoned well. My order was cold by the time I got to the table. The lady testing the food temps was laying her nasty phone on the tortilla wraps, so you can tell there was a problem. This has happened twice at the same location. Nasty!!!
  • JJ
    Jehad
    Oct 22, 2025
    1.0
    I’m not sure why I keep trying but every time I order something, it’s always wrong. It is THIS location only. Guaranteed to be terrible every time
  • KG
    Kyle Gerich
    Oct 11, 2025
    5.0
    I am delighted to share my positive experiences here. The generous portion sizes and the quality of the food are truly impressive. I consistently find myself served promptly. The service is exceptionally fast, yet it never compromises the quality of the food or the attentiveness of the staff. The friendly staff further enhances the overall experience.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Niagara Falls offer?

Chipotle offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill at 1785 Military Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.