Chipotle Mexican Grill

3.8
1587 reviews
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Business Details

1785 Military Rd, Niagara Falls, NY
14304, United States
(716) 297-1745
https://locations.chipotle.com/ny/niagara-falls/1785-military-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2273
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About

Mexican Restaurant
Chipotle Niagara Falls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1785 Military Rd, Niagara Falls, NY
14304, United States

Hours

Reviews

3.8
1,587 reviews
5 stars
730
4 stars
342
3 stars
185
2 stars
88
1 star
242

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and food preparation areas.

Service Speed

Customers frequently reported long wait times, both in line and for mobile orders, often leading to frustration.

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, noting they were smaller than expected and inconsistent.

Staff Attitude

Several reviews mentioned rude or unfriendly staff, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were numerous complaints about the quality, including overcooked rice and incorrect orders.
  • TC
    The Critic
    Dec 27, 2025
    5.0
    AMAZING as always
  • DP
    dhruv patel
    Dec 26, 2025
    5.0
    26/12/2025...amazing and efficient staff....delicious food. Thank you...
  • AE
    Airy Elle
    Dec 26, 2025
    2.0
    Slowest chipotle I’ve ever been to. Every time I come here, I regret coming here because I’ll be in line for 15 minutes to half an hour before even ordering.
  • CB
    Carl Bradberry
    Dec 10, 2025
    3.0
    Idk the food today was kinda so so!
  • JM
    Jen M
    Dec 6, 2025
    1.0
    Never got to eat today line was to the door, 25 minute wait to order due to a promotion going on. One staff member filling orders, one taking orders. Tables were all filthy with food bits. Drink station a mess. Garbages overflowing. Took my business elsewhere. This happens on the regular at this location on a normal day also.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Niagara Falls offer?

Chipotle offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill at 1785 Military Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.